Customers have installed this add-on in at least 56 active instances.
    by Prontofor JIRA Server 7.1.0 - 7.3.8 and more versions
    Versions available for JIRA Server 7.0.0 - 7.0.11
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Pronto supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Customize the Service Desk portals with layouts, html, css, javascript, widgets and more

    Customize the Service Desk portals with layouts, html, css, javascript, widgets and more

    Theme your Service Desk

    The editor

    Create custom layouts and insert custom html

    Clicking the button in the left right corner opens up the in-app editor

    Create, edit and applys theme to locations in Service Desk (e.g. different portals). Apply layout to theme. Upload files to a theme.

    Create custom layouts, insert custom html using a rich text editor. Link to files and insert images!

    More details

    Finally the Ultimate Theming application for JIRA Service Desk is here.

    The feature list is large:

    • IN APP editor, which means live editing by sysadmin in the Service Desk.
    • Create/edit/apply themes. A theme is applied to Service Desk location, e.g. the Portals page, a specific desk/portal, the user profile and so on. A theme consist of layout, custom HTML, uploaded files and changes to UI components.
    • Create/edit/apply layouts to themes: insert custom HTML in layout areas using a rich text editor, link to uploaded files, and insert images.
    • Upload files - for a theme. Javascript and CSS are automatically loaded when a theme loads. Events in your javascript can be triggered on location change!
    • Edit (and hide) different components in the Service Desk:
    • Create a category view of portals that replaces the normal portals view.
    • Hide different groups and requests types, and hide them from search.
    • Add fields to the "My Requests" form, e.g. Created/Updated Date.

    User reviews

    Sign in to write a review
    by Balázs Szakál on 2017-07-24
    I am confused. The documentation link is not existing.
    Was this review helpful?YesNo
    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo

    Late August or start of September.

    by Anupam Srivastava on 2017-06-21
    We stumbled upon this plug-in mainly because we wanted a way to inject custom JS into our Service Desk Portal and it does exactly what it says it will do...The interface is nice and clean and there is very minimal learning curve to the plugin itself. The support team is really prompt and timely in their responses and resolutions. I would definitely recommend this hands-down to anyone who is/has been trying to find a way to customize Service Desk for their end customers...
    1 out of 1 found this review helpful
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Pronto provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.3.10 JIRA Server 7.1.0 - 7.3.8 Released 2017-06-21


    IE11 fix + added more field types to "My Request"


    IE11 fix: .remove error

    Added more field types to "My Request": textfields and textarea types.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Ultimate Theming for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Theming for JIRA Service Desk. You're prompted to log into MyAtlassian. Ultimate Theming for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Ultimate Theming for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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