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Customers have installed this add-on in at least 44 active instances.
    by Prontofor JIRA Server 7.0.0 - 7.3.5
    Unsupported
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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Pronto supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Design/layout the Service Desk portals with custom HTML'ed leftsidebar, rightsidebar, footer and header

    Design/layout the Service Desk portals with custom HTML'ed leftsidebar, rightsidebar, footer and header

    This shows a landing page with header and sidebar

    We present a Category view mode for the portals.

    Configscreen makes it easy to edit the landingpage

    This shows a rendered landing page with custom header, and left and right sidebar. All areas are editable in HTML. You can even add images, links etc.

    Divide your portals into categories. You can even choose to hide some of the portals if you want.

    The menu item is found in the Applications sections, under Service Desk. Here you can edit the landing page (HTML), and set up how you want to present the portals.

    More details

    !!! This Add-on will soon be released in a new version, that features an "in app" service desk editor amongst many more features to theme your Service Desk !!!

    This plugin features a method to customize the Service Desk portal pages wrt to design and layout.

    The main/home page (meaning start page which shows portal and search bar) and the other portal pages are edited separately. (two tabs interface).

    The center area for the main/home page can be edited, such that custom content can be inserted, and you can choose to insert a category view of portals, instead of the original view.

    Custom HTML, and javascript can be inserted as you wish. Files are can be uploaded, and links automatically created for them using macros.

    Images can of course be uploaded and inserted as well (through macros/HTML).

    The CSS-files you upload are included on the landing page automatically.

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Pronto provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    Version 1.2.4 JIRA Server 7.0.0 - 7.3.5 Released 2017-03-08

    Summary

    adjusted width of grid

    Details

    there was a problem with viewing the portal on a mobile phone. The widths has been adjusted, so that the left and right side bars are stacked if the window/mobile screen width is small.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Design and Layout for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Design and Layout for JIRA Service Desk. You're prompted to log into MyAtlassian. Design and Layout for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Design and Layout for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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