Customers have installed this add-on in at least 33 active instances.
    by Ovykafor JIRA Server 6.3 - 7.4.1
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Ovyka supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Discover how to optimize your service levels continuously from adapted customer feedback

    Discover how to optimize your service levels continuously from adapted customer feedback

    Satisfaction Form

    Graph Visualizations

    Sort & filter evaluation results

    Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.

    Visualize the evolution of each metric you define, to identify trends.

    The detailed results table can be filtered or ordered for in-depth analysis.

    More details

    With Ovyka Satisfaction for JIRA, discover how to optimize your service levels continuously from adapted customer feedback.

    • Define your own questions to measure customer satisfaction on various metrics.
    • Discover the root causes of customer satisfaction and dissatisfaction,
    • Based on the metrics, you can optimize your JIRA Service desk requests, your knowledge base coverage and quality,
    • Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.
    • Compatible with JIRA, and JIRA Service Desk
    • Statistics CSV export feature

    Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.

    • Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for JIRA
    • Expert best practices & methods to optimize your service levels, through proper usage of JIRA and JIRA Service Desk

    User reviews

    Sign in to write a review
    by Patrick van der Rijst [Avisi] on 2017-03-02
    A great alternative to the default CSAT feature of JIRA Service Desk. You can build your own templates, ask multiple questions and set the rating to 5 or 10 stars. The support team also fixed an issue within just hours so we could continue using this add-on.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Ovyka provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.4.1 JIRA Server 6.3 - 7.4.1 Released 2017-07-04


    Provides REST API for satisfaction data usage.


    This releases adds a REST API, allowing satisfaction data to be retrieved by external tools and/or users.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Ovyka Satisfaction for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ovyka Satisfaction for JIRA. You're prompted to log into MyAtlassian. Ovyka Satisfaction for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Ovyka Satisfaction for JIRA versions compatible with your instance, you can look through our version history page.

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