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Customers have installed this app in at least 175 active instances.
    by AdaptavistAtlassian Verified
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    for Jira Server 7.0.0 - 7.4.5
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    UnsupportedData Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Get it nowFree app

    Create conditional template comments for Jira Service desk - requires ScriptRunner for Jira

    Create conditional template comments for Jira Service desk - requires ScriptRunner for Jira

    Configure comments

    Make comments conditional

    Agents can choose one of the sample comments

    You can have as many template comments as you want, each is processed and can include the reporter and agent first name, issue attributes and links etc.

    Template comments will only appear if their condition is matched, so you make them specific to users, roles, reporter companies and so on.

    If you have set a comment to be the default, that will automatically be populated. Either way, the agent can select the most appropriate comment.

    More details

    This plugin is for ScriptRunner for Jira users, and provides configurable template comments for replying to customers.

    The templates can use attributes of the current issue, linked issues, the reporter and current user, to create personalised comments.

    Administrators can set up different available templates for different projects, or roles etc.

    You can also specify a template to be used by default.

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    Pricing

    Basic support resources are available for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Versions

    Version 1.0.8 Jira Server 7.0.0 - 7.4.5 Released 2017-08-14

    Summary

    7.4.2 Compatibility and separate menu

    Details

    • 7.4.2 Compatibility
    • Separate admin menu and web item accessible via Administration Search Dialog Box

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Template comments for Jira Service Desk via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Template comments for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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