Customers have installed this add-on in at least 47 active instances.
    by The Crust Softwarefor JIRA Server 7.0.0 - 7.1.10 and more versions
    Versions available for JIRA Server 6.0-m04 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    The Crust Software supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    measure customer satisfaction and employee satisfaction survey, service desk

    measure customer satisfaction and employee satisfaction survey, service desk

    Defining Survey Template

    Publishing Survey Template

    View Reports

    Easily create and publish your surveys with the questions you want. Users can be asked to enter their own replies as free text for the questions which can be defined as mandatory or optional while adding.

    Publishing Survey means to create assignment of survey template. Publishing supports Roles based, Group based and user based assignments. All assigned users can be notified about the specific publish.

    You can view report by publication or survey template. Reporting by publication also has showing users who completed or not. You can also download csv of report.

    More details

    • Create Survey Template
    • Clone Survey Template
    • Publish Survey Template by User, Jira Group, Project Role
    • View results graphically in real time
    • Download results in csv format.
    • Send email to users that haven't yet completed survey
    • View users who completed survey.
    • Support Servicedesk

    User reviews

    Sign in to write a review »
    by Dhandapani Palani on 2016-03-29
    Unable to view or generate reports on Survey, Can you please help,
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    The Crust Software

    Thank you for testing out our plugin. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    by Mary Peck on 2016-02-02
    This plugin is exactly what we needed to receive valuable customer feedback. It is very flexible, easy to configure, and allows us to choose when in the workflow the survey will be sent. The survey itself is also easily customizable. The only feature I would like to see is to be able choose what date a survey is sent.
    Was this review helpful?YesNo
    by José Boy on 2016-01-28
    As Yasinne comments, this plugin doesn't connect with Customer Users, so our customer won't be able to fill up a survey. Beside that, is there chance to get the survey from a trigger event in the workflow? Maybe when an issue is resolved, cancelled, etc? I look forward to get the new version :)
    Was this review helpful?YesNo

    The Crust Software

    Thank you for testing out our plugin. We have the capability that admin can configure his/her workflow to assign survey to reporter via the postfunction. Also we are working on a centralized management of the triggering. Do you mind sending further details to david.lindstrom@jirasurvey.com?

    Thank you

    by Yassine Mansour on 2016-01-21
    Why mentioning Surveys for JIRA and "Service Desk".. This add-on does not handle Service Desk's Customers (users without any Core licence). To fill up the survey, a user/reporter needs to connect to JIRA to fill up the form... How would we do with Service Desk's Customer?
    Was this review helpful?YesNo

    The Crust Software

    Thank you for testing out our plugin. We are currently working on responding survey via mail. This issue has been developing for two months. Finally we are planning to release it on 15 February.

    Do you mind sending further details to david.lindstrom@jirasurvey.com? That way we'll be able to implement your requirement directly. Thank you!

    by Amit k on 2015-12-24
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    David Lindstrom supports Surveys for ServiceDesk. You can visit the support site to get help.

    Get support


    Version 2.6.1 JIRA Server 7.0.0 - 7.1.10 Released 2016-06-28


    Survey Template/Issue Listener Improvements


    • Editing issue listener configuration feature is added
    • Editing survey template feature is added
    • Populating issue parameters on issue listener is fixed


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for ServiceDesk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for ServiceDesk. You're prompted to log into MyAtlassian. Surveys for ServiceDesk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Surveys for ServiceDesk versions compatible with your instance, you can look through our version history page.

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