Backbone Work Sync for Jira (Two Way Issue Sync)

Synchronisation throws up many problems that have to be resolved manually. Main issue is synchronising versions over projects. Often Synchronisation stops and we have to resync manually. Contacting the support on this issue resulted in "please schedule an appointment", where no one showed up. Now waiting for the next appointment.

• 

  K15t

  Hi Sascha,

  We’re sorry to hear about the synchronization issues and the frustration this has caused - especially around version syncing and your support appointment. That’s not the level of service we aim to provide.

  We’d really like to get this resolved for you. Could you please reach out at help@k15t.com or book a support call at calendly.com/liset-k15t/backbone-demo so we can prioritize your case? Our team can investigate the synchronization stops and work with you on a stable setup that doesn’t require manual resyncs.

  We also take your feedback about missed support appointments very seriously and will review what went wrong to ensure this doesn’t happen again.

  Cheers,

  The K15t Team

We have evaluated the plugin for a synch of a Jira Service Management project that is not in our reach so we needed a solution without having to install a plugin on the remotes side. We found the solution in this plugin. We needed support for installation and config in some cases and that support was really quick. mostly in 24 hours. And also we got the chance to test the remote license for 3 months so I think that's quite fair. We have now implemented it in production and we are happy with what we got at the end of the process.

not working for jira product discovery

• 

  K15t

  Hi Bianca,

  Thank you for taking the time to try out Backbone and sharing your feedback - we truly appreciate it.

  At the moment, Jira Product Discovery unfortunately doesn't support Marketplace apps, which means no apps (including Backbone Work Sync) can be used on it. You can find more details in Atlassian's documentation on Marketplace app compatibility. That’s also why we haven't listed it as a compatible product.

  We agree that this would be a great feature to have, and we'll definitely look into supporting Jira Product Discovery as soon as Atlassian makes it possible.

  We would be grateful if you could update your review to reflect this context. In the meantime, please feel free to reach out to us at help@k15t.com if you need help with other Atlassian products that Backbone currently supports, including Jira and Jira Service Management.

  Cheers,

  Liset (K15t)

• 

  K15t

  Hi there,

  Thank you for your feedback and we’re sorry the app didn’t meet your expectations. To help us understand how we can do better, could you share more about what led to your rating? Was there a specific problem and if so, have you had a chance to reach out to our support team yet? We're here to help and would be happy to have a look at it to resolve any problems you've encountered. Any feedback or additional context would be very much appreciated.

  Cheers,

  Liset (K15t)

• 

  K15t

  Hi Kevin,

  We're sorry to hear that your experience with our app hasn't met your expectations. Are you able to further expand on the reason(s) that have led to the 1-star review? Did you experience a specific problem when using Backbone Work Sync? If so, have you contacted our support team for assistance? We would be grateful for any additional context or feedback to better understand your interaction with our app to further improve it.

  Cheers,

  Liset (K15t)