Customers have installed this app in at least 806 active instances.
    by JSoftware Pte LtdAtlassian Verified
    JSoftware Pte Ltd is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Server 6.3.15 - 7.4.2
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    JSoftware Pte Ltd supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Slack , Slack JIRA Server, Slack Connector

    Slack , Slack JIRA Server, Slack Connector

    Support your client by Slack team

    Multiple Slack Teams and Message builder

    Your own Slack setting

    Discuss with your team and review them by Slack tab

    Support client directly via Slack App

    Multiple Slack teams in a JIRA project

    Custom Slack message notification

    JQL support

    Multiple events

    JQL filter setting

    New version release notification

    Custom bot name and icon bot

    Whitelist Slack teams

    Summary list of Slack project

    More details

    Setup instruction


    Report issue or feedbacks https://jsoftconnector.atlassian.net/servicedesk/customer/portal/1

    • Setup your own Slack APP
    • Custom Slack BOT and Slack Avatar
    • Connect multiple Slack team
    • JQL filter + slack channel notification
    • Custom Slack message notification per issue event
    • Support ANTLR in message template
    • Support multiple issue events configuration
      • New issue
      • Update issue
      • Delete issue
      • Comment
      • Issue transition . e.g : Open , To Do, Review , Done
      • Release new version
    • Create dedicated Slack channel for an urgent issue for discussion
    • Review the discussion with Slack tab in Issue detail
    • Send a direct message to watchers, assignee and mention users https://jsoftconnector.atlassian.net/wiki/display/JS/Direct+message
    • Slack CLI https://jsoftconnector.atlassian.net/wiki/display/JS/Slack+CLI
      • Search issue
      • Create issue
      • Comment issue

    User reviews

    Sign in to write a review
    by WPS Collaboration on 2017-05-12
    This connector works well and meets our needs better than any other. The support has been superb and feature suggestions are often incorporated quickly in updates.
    Was this review helpful?YesNo
    by michal.marko@pelikan.sk on 2017-04-18
    Good plugin with great support! :) We have faced several problems during our implementation project of JIRA Service Desk, however support team helped us a lot, to identify the problem areas and find solutions/workarounds.
    Was this review helpful?YesNo
    by Akos Szoke on 2017-04-12
    It works like a charm, but the UI in JIRA should be improved.
    Was this review helpful?YesNo
    by Frank Hess on 2017-04-10
    Great plugin with an outstanding support: Our feature request concerning custom fields and our bug report concerning some glitches persisting plugin configuration were resolved nearly instanstantly.
    Was this review helpful?YesNo
    by Tom Jackson on 2017-03-06
    Good plugin with good support. Our first go-around was with an earlier version and we ran into issues with some of the direct messaging features. We worked with the vendor and (I think) root caused the issue to the fact that one of our directories is an external crowd directory. The vendor did a good job of finding the issue and publishing patched versions to the marketplace. They clearly know their product and Jira well.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    JSoftware Pte Ltd is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version JIRA Server 6.3.15 - 7.4.2 Released 2017-08-11


    Support customfield ID key in message format




    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Slack Connector for JIRA Server via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Slack Connector for JIRA Server. You're prompted to log into MyAtlassian. Slack Connector for JIRA Server begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Slack Connector for JIRA Server versions compatible with your instance, you can look through our version history page.

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