Customers have installed this add-on in at least 6 active instances.
    by jPlugsfor JIRA Server 7.1.0 - 7.2.3
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Easy Service Level Agreements for customers and vendors

    Easy Service Level Agreements for customers and vendors

    SLA overview for a single issue

    Detailed view of the SLA values for a single issue

    SLA Reporting

    Keep track of the SLA status for an issue on the view issue page.

    Don't want it to display? One can configure the Add-on permissions to disable the view for certain users.

    SLA values for an issue can be modified if necessary.

    The add-on keeps track on when time is increasing so nothing is swept under the carpet.

    Use projects tabs or gadgets to view multiple issues in scope of a SLA.

    The SLA Status of an issue helps one to decide which issue to work on.

    More details

    The SLA Timer for JIRA add-on gives you a flexible and affordable tool to setup Service Level Agreements whether you are a customer or a vendor.

    • Use JIRA searches (filters or jql) to define the SLA scope
    • Create multiple SLAs
    • Monitor First Response
    • Queues for developers and incident managers
    • Dashboard gadget
    • Reporting for managers
    • Export to Excel

    User reviews

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    by Vitaly Onegov on 2016-08-25
    Hi! It is not clear when sla time is stopped? Issue is resolved but time is going
    Was this review helpful?YesNo



    Thanks for the review. It all depends on the SLA Search. If you configure the SLA Search to not include issues in status closed - then the SLA Time Spent will not increase in status closed. Would be great if you will use our issue tracker for support requests.




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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

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    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    jPlugs supports SLA Timer for JIRA. You can visit the support site to get help.

    Get support


    Version 1.2.1 JIRA Server 7.1.0 - 7.2.3 Released 2016-10-15


    Minor bug fixes


    At the SLA searches screen - hoover on the SLA icon would not always correctly display the SLA values in the inline dialog.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SLA Timer for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SLA Timer for JIRA. You're prompted to log into MyAtlassian. SLA Timer for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older SLA Timer for JIRA versions compatible with your instance, you can look through our version history page.

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