19
Customers have installed this app in at least 19 active instances.
    by JSoftware Pte LtdAtlassian Verified
    JSoftware Pte Ltd is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    JSoftware Pte Ltd supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Keep ‘em on your site

    Keep ‘em on your site

    Help at your fingertips

    Optimised for web mobile and mobile SDK

    It speaks your language by powerful admin

    Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it

    The Web Widget is designed to provide a simple user experience to complement mobile browsing

    The Web Widget can serve any combination of a basic contact form, knowledge base search

    Support mobile SDK

    It speaks your language - Embeddable present the right language according to end user browser settings

    Google Analytic integration

    Color picker

    Your custom injected script

    More details

    • Help at your fingertips - Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it
    • Optimised for mobile - The Web Widget is designed to provide a simple user experience to complement mobile browsing
    • It speaks your language - Embeddable present the right language according to end user browser settings
    • The best of Jira Service Desk - The Web Widget can serve any combination of a basic contact form, knowledge base search

    Reviews for cloud

    (1)
    Sign in to write a review
    by Michael on 2017-04-30
    Embeddable widget helps our customers quickly find answers and leave a support message while surfing the website. I found this plugin is a convenient way to transition the customers to our Jira Service Desk. I like it.
    0 out of 1 found this review helpful
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    Reviews for server

    (1)
    Sign in to write a review
    by Michael on 2017-04-30
    Embeddable widget helps our customers quickly find answers and leave a support message while surfing the website. I found this plugin is a convenient way to transition the customers to our Jira Service Desk. I like it.
    0 out of 1 found this review helpful
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    JSoftware Pte Ltd is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2017-05-31

    Summary

    Support mobile SDK

    Details

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Embeddable for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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