1,950
Customers have installed this app in at least 1,950 active instances.
1,950
Customers have installed this app in at least 1,950 active instances.
    by The Plugin PeopleAtlassian Verified
    The Plugin People is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Cloud, JIRA Server 7.5.0 and more versions
    Versions available for JIRA Server 5.0 - 5.2.11
    JIRA Server 6.0-beta1 - 7.4.4
    Supported
    The Plugin People supports this app.

    Get support

    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Supported
    The Plugin People supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Get your mail in the right project automatically, customize notifications, map email content to issue fields, send adhoc email

    Get your mail in the right project automatically, customize notifications, map email content to issue fields, send adhoc email

    JEMHC Integrate email from anyone, anywhere

    The Heart of JEMHC - Project Mappings

    Additional Hipchat and SMS notifications are FREE

    JEMHC provides complete notification customization capabilities (inc preview) for TEXT/HTML templates, including images, CSS, and even localisation. Templates and CSS can be bundled into Themes, for export/import.

    JEMHC Profiles contain many Project Mappings, which allows specific handling based on Rules (eg recipient match). This means you can Map incoming emails To: an address, to a given project, and customize...

    JEMHC now has integrated Hipchat, SMS and Slack (new) transports for message delivery. These are FREE and don't count toward your Plan. Transport notifications can be customized and driven by Postfunction.

    Integrate email from anyone, anywhere

    Customisation of outbound notifications and more

    Integrated Transports (HipChat, SMS)

    JEMH can integrate external non-JIRA users, consume system generated emails, extractive fields for storage in custom fields, and much more

    Configure what events should result in notifications Pick customised JEMH TemplateSets (email templates) Include attachments, inline avatars, comment images

    New in 2.0, we have integrated the Hipchat and SMS transport to enable more flexible notifications. Transport notifications can be customized through TemplateSets and driven by Postfunction.

    More details

    Enterprise message handler for JIRA Server (JEMH) provides a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

    Enterprise message handler for JIRA Cloud (JEMHC) is the Cloud version.

    For JEMH (Sever) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

    For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your JIRA and Marketplace only.

    If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

    • JEMH (Server): jemh-support@thepluginpeople.com
    • JEMHC (Cloud): jemhc-support@thepluginpeople.com

    More details

    JEMH is an Enterprise message handler for your JIRA, providing a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

    For JEMH (Sever) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

    For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your JIRA and Marketplace only.

    If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

    • JEMH (Server): jemh-support@thepluginpeople.com
    • JEMHC (Cloud): jemhc-support@thepluginpeople.com

    Reviews for cloud

    (55)
    Sign in to write a review
    by Nimrod levy on 2017-08-14
    After Lots of Husstle it finally works, and works Perfectly, Nevertheless its very very hard to configure and understand. Thanks to the AWESOME support of the pluginpeople it works fine, I advise to do an initial youtube tutorial that will help so many other. Thanks!
    Was this review helpful?YesNo
    The Plugin People

    Thanks! Yes, we are carrying some technical debt in UI complexity :/ new user feedback noted, we'll be doing some videos (sooner) and wizard link bootstrapping (a bit later)

    by Evgeniy Russkikh on 2017-06-29
    Probably best addon to work with email. A lot of features, often updates. Really cool support team!
    Was this review helpful?YesNo
    by Andrew Laden on 2017-04-26
    I have a love/hate relationship with this plugin. It is very powerful with a ton of configuration options. For very simple cases it is easy to set up, but as you dig into its more advanced features it can get very complicated. Unfortunately, the documentation is very poor. It is written in a combination of "How Do I" and various answered questions, which means is is very hard to actually understand what each feature and configuration setting does and how it behaves in various cases. I would greatly prefer a more linear documentation setup that lists each configuration option and what is does. (or at least links to pages that explain it further in context.) Support is generally helpful in assisting and responsive to questions, bugs and new feature requests.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    by Anupam Deo on 2017-04-06
    Its a good plugin for people wishing to use the mail handler facility with additional capabilities. As the plugin offers vast range of features, its configuration is little challenging. As we may want to test few features and not everything that the plugin offers, I would love if the documentation is more of feature based instead of the entire documentation for everything. This will help to move gradually and understand the subtleties in a better way, as going back and forth sometimes creates fatigue. Positive side is, an excellent support team sits to help with questions. Great team!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by David Yu on 2017-01-20
    Very powerful functionality. If you manage multiple mailboxes, you really need JEMH just to scale out. With JEMH, you can poll a single mailbox for ALL e-mail addresses you have. You can package up together a powerful customer service package using JEMH + Time to SLA plugin. The configuration options are complex but you can get by ignoring 80% of it.
    Was this review helpful?YesNo

    Reviews for server

    (55)
    Sign in to write a review
    by Nimrod levy on 2017-08-14
    After Lots of Husstle it finally works, and works Perfectly, Nevertheless its very very hard to configure and understand. Thanks to the AWESOME support of the pluginpeople it works fine, I advise to do an initial youtube tutorial that will help so many other. Thanks!
    Was this review helpful?YesNo
    The Plugin People

    Thanks! Yes, we are carrying some technical debt in UI complexity :/ new user feedback noted, we'll be doing some videos (sooner) and wizard link bootstrapping (a bit later)

    by Evgeniy Russkikh on 2017-06-29
    Probably best addon to work with email. A lot of features, often updates. Really cool support team!
    Was this review helpful?YesNo
    by Andrew Laden on 2017-04-26
    I have a love/hate relationship with this plugin. It is very powerful with a ton of configuration options. For very simple cases it is easy to set up, but as you dig into its more advanced features it can get very complicated. Unfortunately, the documentation is very poor. It is written in a combination of "How Do I" and various answered questions, which means is is very hard to actually understand what each feature and configuration setting does and how it behaves in various cases. I would greatly prefer a more linear documentation setup that lists each configuration option and what is does. (or at least links to pages that explain it further in context.) Support is generally helpful in assisting and responsive to questions, bugs and new feature requests.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    by Anupam Deo on 2017-04-06
    Its a good plugin for people wishing to use the mail handler facility with additional capabilities. As the plugin offers vast range of features, its configuration is little challenging. As we may want to test few features and not everything that the plugin offers, I would love if the documentation is more of feature based instead of the entire documentation for everything. This will help to move gradually and understand the subtleties in a better way, as going back and forth sometimes creates fatigue. Positive side is, an excellent support team sits to help with questions. Great team!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by David Yu on 2017-01-20
    Very powerful functionality. If you manage multiple mailboxes, you really need JEMH just to scale out. With JEMH, you can poll a single mailbox for ALL e-mail addresses you have. You can package up together a powerful customer service package using JEMH + Time to SLA plugin. The configuration options are complex but you can get by ignoring 80% of it.
    Was this review helpful?YesNo

    Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. JIRA Cloud apps are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    The Plugin People provides support for this app.

    The Plugin People is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2017-03-29

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 2.3.3 JIRA Server 7.5.0 Released 2017-09-22

    Summary

    Bugfix

    Details

    • JEMH-6056 - Full processing details of audit history items not rendered correctly

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Enterprise Email Handler for JIRA (JEMH) via search. Results include app versions compatible with your JIRA instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Enterprise Email Handler for JIRA (JEMH) versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Enterprise Email Handler for JIRA (JEMH).
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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