608
Customers have installed this add-on in at least 608 active instances.
    by The Plugin PeopleAtlassian Verified
    The Plugin People is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for Confluence Server 6.0.1 - 6.0.2 and more versions
    Versions available for Confluence Server 2.8.3 - 4.0.5
    Confluence Server 4.3 - 5.10.8
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Supported
    The Plugin People supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Be the user you seek

    Be the user you seek

    Allows admins to take on the identity of a user

    Easily switch back to the admin user

    Audit who SU'd to whom when

    Be the user you seek! See their problem, fix it, and verify the problem has been fixed - on the first interaction.

    Logging out and in is time consuming and annoying, use the SU-Exit to flip back to your admin self.

    SU is a powerful feature, to keep admins in check there is an audit trail of SU activity

    More details

    SU allows administrators to take on the identity of users to help with fault reproduction (and verification of resolution on first interaction) as well as enabling general user setup.

    • NOTE: Both Marketplace and Vendor licensing are supported from version 1.8, this requires a minimum of Confluence v 5.4

    User reviews

    (12)
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    by Robert G. Nadon on 2016-10-05
    Great Plugin, that is essential for administrators to actually see what the use is experiencing without having to go to the cube/office and see. Especially in the modern globalized world, this tools is a must have.
    Was this review helpful?YesNo
    by Sorin Sbarnea on 2015-11-16
    A really bad customer experience: I discovered that my account (ssbarnea) was disabled on the vendor issue tracker. Also it seems that the plugin give this error: You don't have permission to SU to the target user [xxx] (cannot SU to a sysadmin, non sysadmins cannot su to admins) and a google search gives you no hints. Update: the concept of disabling accounts after x amount of time is clearly not smart. I do not remember of getting this on any other system. If you cannot afford the Atlassian's bill, you can always use another issue tracker like GitHub or GitLab, where you do not have to disable accounts to lower the bill. As a potential user I am disappointed because about the overall experience, even the message does not give a hint on what to do (clearly you do not want to remove admin rights on the target user). You should document it at least and specify what we are supposed to change in order to perform the SU. Interestingly that the first time when I hear the term sysadmin term related to Confluence. I know it does exist in JIRA but as far as I know there is no such thing in Confluence. Anyway, I liked re quick reply, upgrading the rating :)
    Was this review helpful?YesNo

    The Plugin People

    I don't think 1* was fair. The error message is pretty clear!

    • Users who had not logged in for more than a year got disabled en-masse. This is because JIRACloud for us has a 2K user limit, we're growing and need more headroom, disabling users who haven't logged in for a year seemed a fair compromise, they can of course be re-enabled.
    • By default, SU wont allow you to take on the identify of superior accounts. If you have the current version of SU you could configure this.
    • You should know (by now ;)) that you can mail support@thepluginpeople.com anytime, there is also the Questions site on the wiki, c'mon, we're not hiding! You can't expect user accounts to remain active for life if you don't use them!
    • The toolbar within SU actually links to the questions site also!

    If you mail us, we will answer, currently I'm unable to offer any support as you offer no version information.

    Update: CSU could do with a little refresh/doco update, so thanks for bringing that to our attention, will do. Regarding Confluence System Administrators, I do refer to the single source of truth ;)

    by IT Department on 2014-08-28
    This is a great plugin. A must have if you are a confluence admin.
    1 out of 1 found this review helpful
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    by Luuk van den Broek on 2014-05-30
    Does exactly what it says on the tin.I was also pleasantly surprised when I received very fast support support on a plugin reinstallation feedback report.
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    The Plugin People

    recent issue should be fixed, and the latest 1.8.4 release adds a keyboard shortcut driven popup for auto-completed user picking!
    by Sorin Sbarnea (Citrix) on 2014-04-04
    I am sure that this plugin would have much more reviews and customers if it would be available to buy throw Atlassian and it would have a more reasonable price for Enterprise use (more like ½ or even less of what it costs now). Considering that this is a plugin used only by administrators and that only makes their life a little bit easier it is quite hard to get an expense approval for it. There are other much more useful plugins that are considerably less expensive than this, like graphviz one for example. I didn't even bothered to make an purchase request because I already know that it would not be approved.
    1 out of 1 found this review helpful
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    The Plugin People

    Marketplace payment integration is likely this year. When you cost your time tracing permission issues and such, Id expect to you to recoup your license cost easily, regardless of your tier. Comparing SU to Graphviz is like comparing a spanner to a pickle ;) Anyway, as of ~May 2014, SU is also dual licensed, so you can buy it via Marketplace, or, on maintenance anniversary, convert to marketplace via discount codes (avail from sales@thepluginpeople.com)

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    The add-on tier should match the licensed user tier of the Atlassian host application. For example, if you have a Confluence Server license for 25 users, you should purchase the 25-user tier for add-ons. Even if fewer users want to use the add-on than your host application license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    The Plugin People is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    The Plugin People supports SU for Confluence. You can visit the support site to get help.

    Get support

    Versions

    Version 2.2.0 Confluence Server 6.0.1 - 6.0.2 Released 2016-11-03

    Summary

    Compatibility with Confluence 6.0.x

    Installation

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SU for Confluence via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SU for Confluence. You're prompted to log into MyAtlassian. SU for Confluence begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.

    To find older SU for Confluence versions compatible with your instance, you can look through our version history page.

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