Customers have installed this add-on in at least 297 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.2.0 - 7.4.1 and more versions
    Versions available for JIRA Server 6.0 - 7.1.10
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    We ♥ JIRA Service Desk. This is why we added support for multilingual JIRA Service Desk

    We ♥ JIRA Service Desk. This is why we added support for multilingual JIRA Service Desk

    Enable Multilingual Service Desks

    Easy way of adding new translations

    Change user's language from Customer Portal

    Using this feature gives you a great opportunity to develop your business internationally and to reach different clients and markets on a global scale. Perfect for multilingual corporations

    The Customer Portal can now be translated in a prefered language including request type names, groups, fields, helps and options. Common words can be translated just once!

    Match your profile to suit your individual and unique needs by selecting the required language from the list of available ones in your Settings

    More details

    On of the best add-on for JIRA Service Desk.

    You may also be interested in:

    Having some questions? For more info, feel free to contact us at plugins@intenso.com.pl

    User reviews

    Sign in to write a review
    by Joerg Werner on 2017-01-03
    Straightforward and fast support if there are problems with the Extension.
    Was this review helpful?YesNo
    by Benjamin C. John on 2016-12-19
    After some time with problems, the new version of this Addon works well and brings us the benefit we need. Thank you!
    Was this review helpful?YesNo
    by Jérôme Van De Sande on 2016-09-14
    I have 3 support requests pending since August 18 (nearly one month), vendor responds within 8 business hours but does not resolves the problems at all. A lot of things are not translated in the customer portal or can be configured in the back end but it does not work: * request status on request page and request overview page * field names and selected values in activity summary * custom field names in validation errors * dropdown list values * page meta title * request group title attribute Bugs: * in the customer portal, after clicking on a language link, if the user clicks back (from the browser navigation buttons), the language links disappear and the customer portal is in the source language * entering special characters in a link, e.g., [spécial characters|www.example.com], makes the translation back end crash and link is not rendered in the front end => proposed solution by the vendor is to enter HTML links but it does not work either, the result is worse, the translations are not loaded in the customer portal at all.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    InTENSO IT Experts

    Hi Jerome, The issues you reported are resolved in the latest version. I am sorry it took us longer then expected. It took us much time because we decieded to re-write the plugin. Translation 2 is a whole new product. It has a different approach to the translation process and all major bugs are fixed. I encourage you to try this version and share your feedback. It will be highly appreciated.

    Regards, Milena Lech


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    InTENSO IT Experts is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 2.2.14 JIRA Server 7.2.0 - 7.4.1 Released 2017-05-31


    Translations for default actions in customer portal


    • Translations for default actions in customer portal


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Translation for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Translation for JIRA Service Desk. You're prompted to log into MyAtlassian. Translation for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Translation for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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