Customers have installed this add-on in at least 1,566 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.2.0 - 7.4.1 and more versions
    Versions available for JIRA Server 6.0 - 7.1.10
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    We ♥ JIRA Service Desk. This is why we added Dynamic Forms, SLAs and much more to Customer Portal

    We ♥ JIRA Service Desk. This is why we added Dynamic Forms, SLAs and much more to Customer Portal

    SLAs viewed from Customer Portal

    Bunch of features to enhance Service Desk

    Dynamic Forms in Customer Portal

    You can choose whether the SLAs should or not be displayed in the Customer Portal. This is JSD-325

    ♥ SLAs tools ♥ Re-order groups ♥ Fill User Picker with current user ♥ Custom links ♥ Language switcher ♥ Under Construction Portals ♥ Show request types just for specific group ♥ Dynamic SLA

    This is one of the most-wanted feature in JSD. Discover how to hide/show other customfields depending on previous selection. This is Dynamic Forms for Customer Portal. Covers JSD-178 and JSD-47

    More details

    Our JIRA Service Desk add-ons family:

    Features in Extension for JIRA Service Desk:

    Click here to see how to Create request types from a template using Issue Templates plugin.

    User reviews

    Sign in to write a review
    by Miroslav Kravec on 2017-04-24
    Horrible support, crucial bugs, don't recommend it! Plugin implements very useful features, but it has also crucial bugs. The poor quality of implementation adds an extra work for us. We've got valid license for the plugin, and developers don't care to even respond to bug for two months, and some issues are opened for 9 months already...
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    by Justin Paramanandan [ServiceRocket] on 2017-03-20
    This has been my go-to add-on for any Service Desk implementation. Our users love the added benefit of customising their forms dynamically, and performing actions within their customer portal. Thanks, InTENSO for this add-on! Keep up the awesome work.
    Was this review helpful?YesNo
    InTENSO IT Experts

    Hi Justin, Thanks for your kind words. Such feedback really keeps us going! Greetings from Poland!

    by CA on 2017-02-07
    Fantastic set of tools for customizing Service Desk, and fantastic customer support!
    Was this review helpful?YesNo
    by Alex Engler on 2017-02-06
    I must say that the InTENSO team is great to work with. After finding an obscure bug in Extensions for JIRA Service Desk, they provided a fix right away. What is more impressive is I was using the trial version. They take customer service very seriously and do a great job addressing the customers needs!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Jörg Werner on 2017-01-20
    Straightforward and fast support if there are problems with the Extension.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    InTENSO IT Experts is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 4.4 JIRA Server 7.2.0 - 7.4.1 Released 2017-06-30


    Support for JIRA 7.4 and JIRA Service Desk 3.6




    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Extension for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Extension for JIRA Service Desk. You're prompted to log into MyAtlassian. Extension for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Extension for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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