Customers have installed this add-on in at least 1,304 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.2.0 - 7.3.1 and more versions
    Versions available for JIRA Server 6.0 - 7.1.10
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    We ♥ JIRA Service Desk. This is why we added Dynamic Forms, SLAs and much more to Customer Portal

    We ♥ JIRA Service Desk. This is why we added Dynamic Forms, SLAs and much more to Customer Portal

    SLAs viewed from Customer Portal

    Bunch of features to enhance Service Desk

    Dynamic Forms in Customer Portal

    You can choose whether the SLAs should or not be displayed in the Customer Portal. This is JSD-325

    ♥ SLAs tools ♥ Re-order groups ♥ Fill User Picker with current user ♥ Custom links ♥ Language switcher ♥ Edit own comments ♥ Under Construction Portals ♥ Show request types just for specific group ♥ Dynamic SLA

    This is one of the most-wanted feature in JSD. Discover how to hide/show other customfields depending on previous selection. This is Dynamic Forms for Customer Portal. Covers JSD-178 and JSD-47

    More details

    Service Pack for JIRA Service Desk is available now as a three separate plugins:

    Features in Extension for JIRA Service Desk:

    Click here to see how to Create request types from a template using Issue Templates plugin.

    User reviews

    Sign in to write a review »
    by Jörg Werner on 2017-01-20
    Straightforward and fast support if there are problems with the Extension.
    Was this review helpful?YesNo
    by Jonathan Barnes on 2017-01-19
    We have found this plugin very useful. It has really filled a gap in Jira Service Desk and made it a viable solution for our business, in particular the dynamic forms. From experience the support team are quick to respond and very useful.
    Was this review helpful?YesNo
    by Saulius Styga on 2017-01-05
    This plugin has one crucial bug: after I use one of the functions: "reset sla" or "set sla to date", my SLA metric "Time to next support step" sorting messes up: system does not sort issues correctly any more. Also functions slabreached(), remaining("") and elapsed("") are not working correctly. I assume this bug is caused by this addon, because my other SLA metric "Time to resolution" is working fine (I do not use functions "Reset sla" and/or "set sla to date"). Support is horrible, I have submitted this bug 3 months ago and there is no solution. I can't recommend this plugin to anyone, be aware. UPDATE: this bug has been fixed in version 4.2.7
    Was this review helpful?YesNo
    by Joerg Werner on 2017-01-03
    Straightforward and fast support if there are problems with the Extension.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    InTENSO IT Experts is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    InTENSO IT Experts supports Extension for JIRA Service Desk. You can visit the support site to get help.

    Get support


    Version 4.2.11 JIRA Server 7.2.0 - 7.3.1 Released 2017-02-24


    Bug fixing


    Release notes


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Extension for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Extension for JIRA Service Desk. You're prompted to log into MyAtlassian. Extension for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Extension for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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