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Extension for Jira Service Management

works with Jira Cloud, Jira Server 10.0.0 - 10.0.1, Jira Data Center 10.0.0 - 10.0.1 and more

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appMake sure your request forms include all the information agents need to assist customers better

Create tickets faster with dynamic fields

Create custom forms that display only the necessary fields based on previous selections. Make sure that the form information is accurate and complete. Avoid mistakes and simplify the ticket creation.

Improve usability with clear form design

Organize related information on tickets into bundles. Create clear requests that are easier to navigate and understand. Make the support process simple for your customers and gain their loyalty.

Display key details on the request view

Keep your clients updated with extra details on the requests view, for example, attachments and SLAs. Stop going back and forth in communication. Improve your company's transparency towards customers.

Supporting media

More details

If you didn’t find the information you were looking for, visit Extension landing page or book a 1:1 demo session with one of our support specialists. We’re always happy to answer your questions!

Extension focuses on the customization of Jira Service Management requests. Give your customers simple forms without unnecessary fields. Help agents quickly grasp the context of tickets raised on the Customer Portal.

Read more about the app's configuration by clicking the links to the documentation:

Support ITSM by giving your customers more self-service options. See our other apps that integrate with Extension:

Resources

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • Extension for Jira Service Management integrates with your Atlassian product

Version information

Version 1.2.43-ACfor Jira Cloud

Release date

Oct 18th 2024

Summary

Minor version update

Details

Minor version update

Payment model

Paid via Atlassian

License type

Commercial

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