Customers have installed this app in at least 330 active instances.
    by InTENSO IT ExpertsAtlassian Verified
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    for JIRA Server 6.3 - 7.4.2 and more versions
    Versions available for JIRA Server 6.0 - 6.2.7
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Show LDAP user's attributes and implement ITIL access management process in JIRA

    Show LDAP user's attributes and implement ITIL access management process in JIRA

    Show more details in JIRA

    Self service Active Directory update using JIRA

    Available on JIRA Service Desk

    It allows to display reporter's manager, department, job title, and even more. Not only in custom field, but also on user's hover dialog. Get more information from user's profile page - display fields from AD also there.

    Use Update Data post function and provide self-service help desk in your company. Maintain a database of users always up to date: create new user or update attributes in AD. Manage AD groups by adding and removing users.

    Display synchronized data in JIRA Service Desk. Provide more details about current assignee, reporter or any existing user in JIRA. Add telephone number to make contact easier and resolve requests faster!

    More details

    Active Directory Attributes Sync add-on synchronizes JIRA users with attributes from Active Directory. It allows you to present street, phone, manager, or any user's field from Active Directory. You can also import avatars into JIRA.

    Present synchronized LDAP attributes of users in different places:

    • On user's profile page
    • On user's hover profile
    • In JIRA issue
    • On Customer Portal

    In addition, this add-on partially implement of ITIL access management process known as identity management (IdM):

    • Create new user in Active Directory
    • Add user to Active Directory group
    • Update user's attribute in Active Directory
    • Reset user password in Active Directory
    • Lock / unlock user account in Active Directory
    • Remove user from Active Directory group

    Some customer use-cases:

    • Acceptance process by using Only User From AD condition
    • Escalation details by presenting synchronised data in JIRA issue
    • Searching issues where creator belongs to the IT department by using JQL function
    • and more...

    User reviews

    Sign in to write a review
    by Armand Rimet on 2017-07-25
    New documentation looks really nice! One post function instead of 5 is also a step in the right direction. Well done InTenso!
    Was this review helpful?YesNo
    by Tom Fanning on 2017-07-21
    I'm really satisfied with this plugin, specifically that I can add new users to AD from JIRA while our admin is on holiday. Very labour-saving.
    Was this review helpful?YesNo
    by Evgeniy Russkikh on 2017-06-29
    Plugin is really helpful but it is bugged. Like as almost all InTENSO plugins - it have some very weird bugs and support team couldnt help. Their "Approvals" plugin and this plugin completely sucks because of errors
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    InTENSO IT Experts

    Hi Evgeniy, Our support team has attempted to help you with reported however you did not provide the logs that we needed to understand this issue. We have also offered you a desktop sharing session. If you ever need our help again, please let us know and we will do our best to provide you the support you need.

    I sincerely apologize that you felt that we are not able to help you. In many cases we need some additional information and logs to understand the cause of the problem. I'm sorry for the inconvenience.

    Best regards, Milena Lech

    by Lucasta Calt on 2017-06-13
    I was very surprised that this addon also has update fields in LDAP and unlock user account. Very good addon.
    Was this review helpful?YesNo
    by Maciej Traczkowski on 2017-06-02
    This addon fills the gap in JIRA platform. Must have for every company with JIRA and LDAP. Keep up the good work guys!
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    InTENSO IT Experts is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

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    Find out how this app works.

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    Version 2.5.2 JIRA Server 6.3 - 7.4.2 Released 2017-08-17


    Bugfix release


    Fix for: JQL Filter results takes excessive amount of time


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Active Directory Attributes Sync 2 via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Active Directory Attributes Sync 2. You're prompted to log into MyAtlassian. Active Directory Attributes Sync 2 begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Active Directory Attributes Sync 2 versions compatible with your instance, you can look through our version history page.

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