Customers have installed this add-on in at least 149 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.3 - 7.2.3 and more versions
    Versions available for JIRA Server 6.0 - 6.2.7
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Get/update user's phone, address, room, manager or any data from Active Directory

    Get/update user's phone, address, room, manager or any data from Active Directory

    Synchronize with many OU/LDAP servers

    Get user's attributes from Active Directory

    Available on JIRA Service Desk

    Connect with many OU/LDAP servers with different configuration and get selected attributes for users or add service to automaticly synchronize with server in time defined in CRON expression.

    You can decide how to show user's attributes in JIRA and in JSD, choose between user's profile and customfield. Decide whom details to show as well, select between reporter, assignee, current user or any other user.

    Display data from Active Directory in Customer Portal. Provide detailed information about current assignee, reporter or any existing user in JIRA

    More details

    Active Directory Attributes Sync synchronize with Active Directory servers to get attributes for users. It allows you to show street, house, phone, avatar, manager or any user's field from Active Directory.

    Plugin supports four places where the data are presented:

    • Customer Portal
    • User's profile page
    • On issue as a customfield
    • User hover dialog

    Provided information can be related with:

    • assignee
    • reporter
    • any user object from JIRA

    Some more advanced features:

    • fill select field with attribute's value
    • copy any user from Active Directory to User Picker Field

    You can get/update synchronised data in Groovy or by REST API. You can also update Active Directory based on data provided in JIRA.

    Active Directory Attributes Sync is a quite complex plugin with a numerous steps to perform before the synchronisation runs successfully. In order to avoid any kind of complications during configuration process, it's highly recommended to contact our support team.

    User reviews

    Sign in to write a review »
    by IPF Digital AS on 2016-07-01
    Very good and useful plugin. Professional support on every step.
    Was this review helpful?YesNo
    by Freida Bohn on 2016-02-26
    User attrs on customer portal working perfect for us.
    Was this review helpful?YesNo
    by Lucas Torwins on 2016-02-23
    This is what I was looking for some time..
    Was this review helpful?YesNo
    by Tomas Arguinzones on 2015-12-10
    ***Update**** After a lot of troubleshooting they were able to provide me with a workaround to make the plugin works with our JIRA instance. It took them some time but at the end they fixed the issue so big thanks to them for that.
    Was this review helpful?YesNo
    by Lorenzo Phillips on 2015-11-17
    I have to agree with the other reviewers, I have installed multiple versions of this plugin and after installation I get unable to "enable" the plugin. This is also after restarts of the server. I have a client that could really use this plugin to meet a Jira Service Desk requirement, but until the issue(s) are addressed I'm afraid I have to tell them there is no solution to meet their requirement. Too bad as it looked very promising.
    Was this review helpful?YesNo

    InTENSO IT Experts

    Hi, Have you had chance to read this article? This is complex plugin as AD is a complex itself. We strongly recommend to contact with us in case of any problems.


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    InTENSO IT Experts is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    InTENSO IT Experts supports Active Directory Attributes Sync 2.0. You can visit the support site to get help.

    Get support


    Version 2.2.0 JIRA Server 6.3 - 7.2.3 Released 2016-10-19


    Fixed JQL function compatibility with MSSQL


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Active Directory Attributes Sync 2.0 via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Active Directory Attributes Sync 2.0. You're prompted to log into MyAtlassian. Active Directory Attributes Sync 2.0 begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Active Directory Attributes Sync 2.0 versions compatible with your instance, you can look through our version history page.

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