8
Customers have installed this add-on in at least 8 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.2 - 7.1.10
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    InTENSO IT Experts supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Get it nowFree add-on

    Save your work by getting rid of issues that might be solved on the spot. LiveChat for JIRA, JIRA Service Desk and Confluence

    Save your work by getting rid of issues that might be solved on the spot. LiveChat for JIRA, JIRA Service Desk and Confluence

    Get rid of trivial issues

    Increase quality of user requirements

    New channel of communication in service operation

    - big number of users will not open the issue if they would have a conversation with consultant

    - hour of consultant work is far more cheaper than a chat consultant,

    - with applying LiveChat you earn money and gain time.

    - LiveChat allows users ask questions before fulfilling the requirements

    - which saves lots of hours when highly qualified specialists need to exchange unnecessary additional information.

    - more communication options with your service desk, encourage users to contact,

    - no matter if it is internal or external customer - improving quality of exchanged information always increases working efficiency.

    More details

    LiveChat is one of the most popular solutions in the world to run on-line communication with customers thanks to which 16 000+ companies improved processes of exchanging informations.

    What is the target audience of LiveChat for JIRA?

    • Service Desk departments, where big number of trivial issues was always a problem,
    • External companies, working with enterprise where quality of fulfilled requirements always might be better,
    • Confluence users, where user wants to acquire the knowledge not only from the manual, but directly from consultant who might be available on-line.
    • and many more...

    LiveChat for JIRA works with:

    • JIRA,
    • JIRA Service Desk,
    • Confluence (Available soon).

    LiveChat strengths that convinced us of using the software:

    Install free plugin and create new LiveChat account here.

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    Pricing

    Support

    InTENSO IT Experts supports LiveChat for JIRA. You can visit the support site to get help.

    Get support

    Versions

    Version 1.0.0 JIRA Server 6.2 - 7.1.10 Released 2016-08-05

    Summary

    First version available public

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate LiveChat for JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

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