317
Customers have installed this app in at least 317 active instances.
317
Customers have installed this app in at least 317 active instances.
    by InfosystaAtlassian Verified
    Infosysta is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Cloud, Jira Server 5.2 - 7.5.1 and more versions
    Versions available for Jira Server 5.0 - 5.2-rc1
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Infosysta supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Link Outlook & Jira, Multi-language add-on for Outlook(2007-2016) to integrate emails & attachments with Jira

    Link Outlook & Jira, Multi-language add-on for Outlook(2007-2016) to integrate emails & attachments with Jira

    Centralized Language Preferences

    Simply Create Issues

    Quickly Update Issues

    Create and modify languages in OTJ the way you like from one place! Use OTJ in the language of your choice. Customizing your language increases comfort when interacting with OTJ.

    Create issues as if you are working directly from Jira. No need to access Jira in order to have all the features. Add e-mail attachments, attach your e-mails to your newly created ticket and much more, directly from OTJ.

    Attach a screenshot by pressing “PrtScr” from any screen and automatically add it to your issue! Fully edit all fields to your ticket or use our Comment functionality to add a quick comment to a ticket or multiple.

    Centralized Language Preferences

    Simply Create Issues

    Quickly Update Issues

    Create and modify languages in OTJ the way you like from one place! Use OTJ in the language of your choice. Customizing your language increases comfort when interacting with OTJ.

    Create issues as if you are working directly from Jira. No need to access Jira in order to have all the features. Add e-mail attachments, attach your e-mails to your newly created ticket and much more, directly from OTJ.

    Attach a screenshot by pressing “PrtScr” from any screen and automatically add it to your issue! Fully edit all fields to your ticket or use our Comment functionality to add a quick comment to a ticket or multiple.

    More details

    ** This add-on comes with a client version to be downloaded on Outlook **

    Get the latest of Outlook To Jira with support for Outlook 2007, 2010, 2013 and 2016 for Windows.

    We designed OTJ to facilitate the interaction between Outlook and Jira.

    Major features include :

    • Compatible with Jira Cloud
    • Auto update Add-on
    • Mass Deployment over Active Directory
    • Centralized Custom Languages
    • Create & Edit issues easily
    • Comment on issues
    • Bulk E-mail attachment
    • Add attachments & files
    • Include screenshots
    • Update screen with advanced search filters

    More details

    ** This add-on comes with a client version to be downloaded on Outlook **

    Get the latest of Outlook To Jira with support for Outlook 2007, 2010, 2013 and 2016 for Windows.

    We designed OTJ to facilitate the interaction between Outlook and Jira.

    Major features include :

    • Compatible with Jira Cloud
    • Auto update Add-on
    • Mass Deployment over Active Directory
    • Centralized Custom Languages
    • Create & Edit issues easily
    • Create Sub-Tasks
    • Comment on issues
    • Bulk E-mail attachment
    • Add attachments & files
    • Include screenshots
    • Update screen with advanced search filters

    Reviews for cloud

    (25)
    Sign in to write a review
    by Brent Anderson on 2017-06-26
    Makes creating a task so much easier.
    Was this review helpful?YesNo
    by Rick Hanson on 2017-05-24
    Day 2 with this add-in and I can already see it making a huge difference in my workflow. I can push bugs directly to the Dev Team or capture (and organize) departmental tasks. It's also compatible with JIRA Service Desk, which I'm considering as a solution to our external customer support. I had an initial issue with not being able to link to other issues or Epics, but that vanished with the update just released. Support department was extremely fast to respond to my open ticket on the issue. Easy to install and intuitive to use. I'm glad I found OTJ!
    Was this review helpful?YesNo
    by Ramiro Adan on 2017-05-12
    Excellent product, really easy to record Jira issues from Outlook, as log work as well. Have had a pair of issues but was solved effectively by tech support, that is great
    Was this review helpful?YesNo
    by Arthur Mack on 2017-05-04
    My only regret was not trying this plugin before. Our users love it and for the less JIRA savy of them just entering simple tasks into the system is easy. The power users also like it and I have already converted a bunch of E-mail into JIRA issues. Their support team is excellent and they stayed on a Webex call with one of our remote users until the got him up and running. If your organization uses Outlook and JIRA then this is a must.
    Was this review helpful?YesNo
    by Brian Dillard on 2016-10-21
    OTJ has been widely adopted and has quickly become a favorite add-on among our users. In addition to providing the ability to quickly generate JIRA issues from email with attachments, there is also now the capability to easily update to the latest version automatically. This makes support of my user community lighter which I appreciate. Lastly, the support has always been extremely responsive and they have always taken great care to ensure my issue is resolved efficiently.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (25)
    Sign in to write a review
    by Morten Flink on 2017-09-18
    If you could only choose one jira add-on - this would be the one.
    Was this review helpful?YesNo
    by Brent Anderson on 2017-06-26
    Makes creating a task so much easier.
    Was this review helpful?YesNo
    by Rick Hanson on 2017-05-24
    Day 2 with this add-in and I can already see it making a huge difference in my workflow. I can push bugs directly to the Dev Team or capture (and organize) departmental tasks. It's also compatible with JIRA Service Desk, which I'm considering as a solution to our external customer support. I had an initial issue with not being able to link to other issues or Epics, but that vanished with the update just released. Support department was extremely fast to respond to my open ticket on the issue. Easy to install and intuitive to use. I'm glad I found OTJ!
    Was this review helpful?YesNo
    by Ramiro Adan on 2017-05-12
    Excellent product, really easy to record Jira issues from Outlook, as log work as well. Have had a pair of issues but was solved effectively by tech support, that is great
    Was this review helpful?YesNo
    by Arthur Mack on 2017-05-04
    My only regret was not trying this plugin before. Our users love it and for the less JIRA savy of them just entering simple tasks into the system is easy. The power users also like it and I have already converted a bunch of E-mail into JIRA issues. Their support team is excellent and they stayed on a Webex call with one of our remote users until the got him up and running. If your organization uses Outlook and JIRA then this is a must.
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Infosysta is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Infosysta is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2016-10-20

    Summary

    Log Work, Create and update tickets from Outlook items, New searching and more

    Details

    • New feature: New way to search for tickets in OTJ.
    • New feature: Paste as many images/screenshots as you want!
    • New feature: Jira tickets are automatically detected from emails.
    • New feature: Customize tagging/un-tagging for your emails using OTJ.
    • New feature: Email formatting is supported (Bold, underline, etc.).
    • Fixed Login redirection problem upon cloud subscription.
    • Fixed issue for duplicate tagging of emails.
    • Major user experience improvements throughout OTJ.
    • Major user interface enhancements in OTJ.
    • Outlook To Jira is now embedded into Outlook Calendar
    • Handled the time upon logging work on a ticket

    Versions

    Version 4.2.0 Jira Server 5.2 - 7.5.1 Released 2017-10-20

    Summary

    Supporting Yahoo Inline Images and New features for My Tasks section in OTJ

    Details

    • Now we are supporting Inline images for emails sent from Yahoo
    • You can add emails as comments in My Tasks simply upon scrolling over previous issue activity
    • Control Tagging your emails upon editing issues in My Tasks
    • Bug fixing and much more.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Outlook To Jira - OTJ via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Outlook To Jira - OTJ. You're prompted to log into MyAtlassian. Outlook To Jira - OTJ begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Outlook To Jira - OTJ versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Outlook To Jira - OTJ.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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