158
Customers have installed this add-on in at least 158 active instances.
158
Customers have installed this add-on in at least 158 active instances.
    by InfosystaAtlassian Verified
    Infosysta is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 5.2 - 7.2.6 and more versions
    Versions available for JIRA Server 5.0 - 5.2-rc1
    Supported
    Infosysta supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Infosysta supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    An advanced and multi-language add-on for Outlook 2007, 2010, 2013 & 2016 to integrate e-mails & attachments with JIRA

    An advanced and multi-language add-on for Outlook 2007, 2010, 2013 & 2016 to integrate e-mails & attachments with JIRA

    Centralized Language Preferences

    Simply Create Issues

    Quickly Update Issues

    Create and modify languages in OTJ the way you like from one place! Use OTJ in the language of your choice. Customizing your language increases comfort when interacting with OTJ.

    Create issues as if you are working directly from JIRA. No need to access JIRA in order to have all the features. Add e-mail attachments, attach your e-mails to your newly created ticket and much more, directly from OTJ.

    Attach a screenshot by pressing “PrtScr” from any screen and automatically add it to your issue! Fully edit all fields to your ticket or use our Comment functionality to add a quick comment to a ticket or multiple.

    Centralized Language Preferences

    Simply Create Issues

    Quickly Update Issues

    Create and modify languages in OTJ the way you like from one place! Customizing your language increases comfort when interacting with OTJ.

    Create issues as if you are working directly from JIRA. No need to access JIRA in order to have all the features. Add e-mail attachments and attach your e-mail to your newly created ticket, directly from OTJ.

    Don’t want to attach a screenshot? Press “PrtScr” from any screen and automatically add your screenshot on an issue! Fully edit all fields to a ticket or use our Comment functionality to add a quick comment to a ticket.

    More details

    ** This add-on comes with a client version to be downloaded on Outlook **

    Get the latest of Outlook To JIRA with support for Outlook 2007, 2010, 2013 and 2016 for Windows.

    We designed OTJ to facilitate the interaction between Outlook and JIRA.

    Major features include :

    • Compatible with JIRA Cloud
    • Auto update Add-on
    • Mass Deployment over Active Directory
    • Centralized Custom Languages
    • Create & Edit issues easily
    • Comment on issues
    • Bulk E-mail attachment
    • Add attachments & files
    • Include screenshots
    • Update screen with advanced search filters

    More details

    ** This add-on comes with a client version to be downloaded on Outlook **

    Get the latest of Outlook To JIRA with support for Outlook 2007, 2010, 2013 and 2016 for Windows.

    We designed OTJ to facilitate the interaction between Outlook and JIRA.

    Major features include :

    • Compatible with JIRA Cloud
    • Auto update Add-on
    • Mass Deployment over Active Directory
    • Centralized Custom Languages
    • Create & Edit issues easily
    • Create Sub-Tasks
    • Comment on issues
    • Bulk E-mail attachment
    • Add attachments & files
    • Include screenshots
    • Update screen with advanced search filters

    User reviews

    (19)
    Sign in to write a review »
    by Brian Dillard on 2016-10-21
    OTJ has been widely adopted and has quickly become a favorite add-on among our users. In addition to providing the ability to quickly generate JIRA issues from email with attachments, there is also now the capability to easily update to the latest version automatically. This makes support of my user community lighter which I appreciate. Lastly, the support has always been extremely responsive and they have always taken great care to ensure my issue is resolved efficiently.
    Was this review helpful?YesNo
    by Sheetal Edrington on 2016-10-07
    OTJ has allowed us to quickly create issues from incoming emails and attach documentation to existing issues. Their technical support team is always responsive if any issues come up. This has been such a time saver and all at a reasonable price.
    Was this review helpful?YesNo
    by Ryan Boyle on 2016-09-06
    OTJ has quickly become and integral part of our JIRA usage. The developers have been very responsive to support requests as well as implementing product enhancements. Unlike some other plugins, OTJ does not need a connection back to the developers' servers to function so no fussing with firewall or proxy servers. Highly recommend!
    Was this review helpful?YesNo
    by Chris Kuijpers on 2016-08-10
    - It's simple and effective - installation is quick and easy - Setup is really simple (copy & paste your JIRA url, and sign in with your JIRA id and password) - Support team is amazingly quick and cooperative
    Was this review helpful?YesNo
    by IT-Support on 2016-07-29
    I tried them all, this is one is the best
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Infosysta is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Infosysta supports Outlook To JIRA - OTJ. You can visit the support site to get help.

    Get support

    Infosysta is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Infosysta supports Outlook To JIRA - OTJ. You can visit the support site to get help.

    Get support

    Versions

    JIRA Cloud Released 2016-10-20

    Summary

    Log Work, Create and Update tickets from Outlook items (emails,calendars,etc.)

    Details

    • Now you can log your work on JIRA tickets immediately from Outlook items (emails, meetings, appointments, contacts, etc.)
    • JIRA tickets can be created from calendars and other Outlook items as well.
    • UI/UX improvements and much more.

    Versions

    Version 3.0.0 JIRA Server 5.2 - 7.2.6 Released 2016-12-08

    Summary

    Brand new searching, new features, major improvements, etc. Check this one out!

    Details

    Why update to 3.0.0.0?

    OTJ version 3.0.0.0 is better than ever! Check out few headlines below:

    • New feature: New way to search for tickets in OTJ.
    • New feature: Paste as many images/screenshots as you want!
    • New feature: JIRA tickets are automatically detected from emails.
    • New feature: Customize tagging/un-tagging for your emails using OTJ.
    • New feature: Email formatting is supported (Bold, underline, etc.).
    • Fixed Login redirection problem upon cloud subscription.
    • Fixed issue for duplicate tagging of emails.
    • Major user experience improvements throughout OTJ.
    • Major user interface enhancements in OTJ.
    • Bugfix and much more.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Outlook To JIRA - OTJ via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Outlook To JIRA - OTJ. You're prompted to log into MyAtlassian. Outlook To JIRA - OTJ begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Outlook To JIRA - OTJ versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Outlook To JIRA - OTJ.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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