Customers have installed this add-on in at least 9 active instances.
    by InfosystaAtlassian Verified
    Infosysta is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 5.2 - 7.2.3
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Infosysta supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Chrome extension that connects Gmail to JIRA in order to manage your JIRA issues, bugs or tasks directly from Gmail

    Chrome extension that connects Gmail to JIRA in order to manage your JIRA issues, bugs or tasks directly from Gmail

    JIRA actions on the fly!

    Simply Create Issues

    Quickly Update Issues

    As long as you’re in Chrome, quickly create, comment and search for any JIRA ticket via GTJ icon in the Chrome menu. Simplify your daily JIRA work with GTJ.

    Create issues as if you are working directly from JIRA. No need to access JIRA in order to have all the features. Add e-mail attachments, attach your e-mails to your newly created ticket and much more, directly from GTJ.

    Search for any JIRA ticket and add a quick comment using your email. In addition, you have the ability to include email/external attachments and more.

    More details

    ** This add-on comes with a Google Chrome extension to be downloaded from Chrome Web Store. **

    We designed GTJ to facilitate the interaction between Gmail and JIRA.

    Major features include:

    • Easily connects to your JIRA instance
    • Create & Edit issues
    • Comment on issues
    • Add email attachments & files

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    Infosysta is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Infosysta supports Gmail To JIRA - GTJ. You can visit the support site to get help.

    Get support


    Version 1.2.0 JIRA Server 5.2 - 7.2.3 Released 2016-10-06


    Search by issue key, support for screenshots, inline images and email parts.


    • Ability to search for JIRA ticket using issue key
    • Handled HTTP/HTTP(S) auto redirection
    • Added support for email inline images
    • Ability to include email parts (header, body, time-stamp)
    • You can include any screenshot to a JIRA ticket
    • UI/UX improvements
    • Bug fixing and more.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Gmail To JIRA - GTJ via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Gmail To JIRA - GTJ. You're prompted to log into MyAtlassian. Gmail To JIRA - GTJ begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Gmail To JIRA - GTJ versions compatible with your instance, you can look through our version history page.

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