13
Customers have installed this add-on in at least 13 active instances.
13
Customers have installed this add-on in at least 13 active instances.
    by Kickdrum Technology Group LLCfor JIRA Cloud and JIRA Server 7.0.0 - 7.1.10
    Supported
    Kickdrum Technology Group LLC supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Kickdrum Technology Group LLC supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Record your screen and voice. Share instantly to JIRA / Service Desk. More context and faster issue reproduction than screenshots

    Record your screen and voice. Share instantly to JIRA / Service Desk. More context and faster issue reproduction than screenshots

    Create and Share Screen Video Recordings Easily

    Improve Communication, Faster Than Screenshots

    Faster Time To Resolve Issues

    HYFY lets users record their screen and voice to create better bug reports, reproduction steps, and demos. Capture video of a browser tab, full screen, or any window, then share recordings into any JIRA issue with ease.

    Start recording right from any JIRA/Service Desk issue or attach from a library of reusable videos. Each recording includes high-resolution video along with voice and mouse movement, replacing dozens of screenshots.

    HYFY screen recordings are a better way to illustrate bugs, communicate requests, or demonstrate reproduction cases. Videos capture debugging information that helps teams diagnose and resolve with less back and forth.

    Step 1: Download the HYFY Chrome Extension

    Step 2: Share with your team

    Step 3: Integrate with JIRA

    HYFY operates as a lightweight Chrome Extension that allows you to record your screen and voice with a click. Once you install, you'll be able to access your library and share videos with anyone.

    When you stop recording, a video link is automatically generated and copied to your clipboard. Simply paste that link anywhere you wish to share your HYFY video.

    Want tighter integration? Just have your administrator create an "Application Link" for HYFY and you'll be able to share videos directly into JIRA issues. View this HYFY for a HOWTO: https://app.hyfy.io/v/abhaLeMyq7/?p=1

    More details

    HYFY Screen Recordings in JIRA and JIRA Service Desk help developers, testers, agents and the entire team communicate better and resolve issues faster than ever before.

    Start high-resolution recordings of screen, voice, and mouse pointer from the browser or right inside any JIRA issue or JIRA Service Desk request. Includes:

    • One click recording
    • Direct sharing to JIRA and HipChat
    • Keep videos private with customized security
    • Viewers can watch on any device with nothing to install

    With HYFY:

    • Create perfect bug reports with video reproduction steps
    • Service Desk agents show and tell solutions more easily
    • Service Desk customers document requests more clearly
    • QA teams and testers save time with faster defect capture
    • Support staff reproduce, debug, and resolve issues faster
    • Developers demo features or view bug reports faster
    • Designers provide details around designs with clarity and context

    Visit http://www.hyfy.io to download HYFY Chrome extension (licenses included with Marketplace purchase)

    More details

    Unlike other screen capture/casting tools, HYFY only takes a few clicks to record and share your videos directly into JIRA, HipChat, Slack or anywhere else your team works.

    HYFY can create and update issues in any version of Atlassian's JIRA system. You can even authorize multiple instances if you work on several teams.

    User reviews

    (5)
    Sign in to write a review »
    by Seth Krauss on 2016-10-12
    With HyFy, I get super fast, precise, descriptive, and prescriptive videos to accompany my issues. A fantastic coupling!
    Was this review helpful?YesNo
    by Brian Rauch on 2016-10-12
    Filing issues has never been faster or easier since HYFY integrated with JIRA.
    Was this review helpful?YesNo

    Pricing

    This add-on is sold by a third-party vendor.

    Let us know that you'd like to manage this add-on's billing on your Atlassian invoice.

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor add-ons are licensed and purchased directly through the vendor who makes this add-on.

    Payment for paid-via-vendor add-ons is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.

    Support

    Kickdrum Technology Group LLC supports HYFY Screen Video Capture for JIRA. You can visit the support site to get help.

    Get support

    Kickdrum Technology Group LLC supports HYFY Screen Video Capture for JIRA. You can visit the support site to get help.

    Get support

    Versions

    JIRA Cloud Released 2016-10-24

    Summary

    Implemented "Paid via Atlassian" pricing

    Details

    • Minor bug fixes and updates to JIRA and JIRA Service Desk integrations
    • Implemented "Paid via Atlassian" pricing

    Versions

    Version 2.0.0 JIRA Server 7.0.0 - 7.1.10 Released 2016-08-01

    Summary

    HYFY PRO now includes full screen recording and full JIRA integration.

    Details

    • Full Screen Recording - Now you can record your entire screen, a specific window or a single browser tab. Give your viewers the entire story during a demo, a lesson or a bug report.
    • More Recording Time - HYFY PRO can record and share videos up to 30 minutes long. Our research shows that this is long enough for most HYFY users. However, if you need even more time, respond to this mail and tell us about your use case - maybe we can help!
    • Atlassian JIRA Integration - HYFY PRO works directly with Atlassian JIRA so you can record and share bug reports, feature requests, demos and feedback with your entire team. HYFY PRO even captures screen resolution, browser details and other key information that can help your team debug.

    Installation

    • View these instructions in motion in a HYFY video at https://app.hyfy.io/v/abhaLeMyq7/?p=1 Or if you prefer, continue to the next step for written/screenshot instructions.
    • Select the settings (gear icon) menu at the top right and choose "Applications" under JIRA ADMINISTRATION
    • Select "Application Links"
    • Under "Configure Application Links" enter "https://app.hyfy.io" and click "Create new link"
    • For "Application Name" enter "HYFY" and click "Continue"
    • Now that you have created an application link named "HYFY", select the pencil icon to edit the link details.
    • Click "Incoming Authentication"
    • Click "Enable"
    • Confirm that "Status" is "Configured" and click "Close"
    • Once configured, anyone on your team will be able to share HYFY videos directly to JIRA. See an example here: https://app.hyfy.io/v/abYeQR0eO7/?p=1
    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate HYFY Screen Video Capture for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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