41
Customers have installed this add-on in at least 41 active instances.
41
Customers have installed this add-on in at least 41 active instances.
    by Kickdrum Technology Group LLCfor JIRA Cloud and JIRA Server 7.0.0 - 7.3.8
    Supported
    Kickdrum Technology Group LLC supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Kickdrum Technology Group LLC supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Record your screen and voice. Share instantly to JIRA / Service Desk. More context and faster issue reproduction than screenshots

    Record your screen and voice. Share instantly to JIRA / Service Desk. More context and faster issue reproduction than screenshots

    Create and Share Screen Video Recordings Easily

    Improve Communication, Faster Than Screenshots

    Faster Time To Resolve Issues

    HYFY lets users record their screen and voice to create better bug reports, reproduction steps, and demos. Capture video of a browser tab, full screen, or any window, then share recordings into any JIRA issue with ease.

    Start recording right from any JIRA/Service Desk issue or attach from a library of reusable videos. Each recording includes high-resolution video along with voice and mouse movement, replacing dozens of screenshots.

    HYFY screen recordings are a better way to illustrate bugs, communicate requests, or demonstrate reproduction cases. Videos capture debugging information that helps teams diagnose and resolve with less back and forth.

    Create and Share Screen Video Recordings Easily

    Improve Communication, Faster Than Screenshots

    Faster Time To Resolve Issues

    HYFY lets users record their screen and voice to create better bug reports, reproduction steps, and demos. Capture video of a browser tab, full screen, or any window, then share recordings into any JIRA issue with ease.

    Start recording right from any JIRA/Service Desk issue or attach from a library of reusable videos. Each recording includes high-resolution video along with voice and mouse movement, replacing dozens of screenshots.

    HYFY screen recordings are a better way to illustrate bugs, communicate requests, or demonstrate reproduction cases. Videos capture debugging information that helps teams diagnose and resolve with less back and forth.

    More details

    HYFY Screen Recordings in JIRA and JIRA Service Desk help developers, testers, agents and the entire team communicate better and resolve issues faster than ever before.

    Start high-resolution recordings of screen, voice, and mouse pointer from the browser or right inside any JIRA issue or JIRA Service Desk request. Includes:

    • One click recording
    • Direct sharing to JIRA and HipChat
    • Keep videos private with customized security
    • Viewers can watch on any device with nothing to install

    With HYFY:

    • Create perfect bug reports with video reproduction steps
    • Service Desk agents show and tell solutions more easily
    • Service Desk customers document requests more clearly
    • QA teams and testers save time with faster defect capture
    • Support staff reproduce, debug, and resolve issues faster
    • Developers demo features or view bug reports faster
    • Designers provide details around designs with clarity and context

    Visit http://www.hyfy.io to download HYFY Chrome extension (licenses included with Marketplace purchase)

    More details

    HYFY Screen Recordings in JIRA and JIRA Service Desk help developers, testers, agents and the entire team communicate better and resolve issues faster than ever before.

    Start high-resolution recordings of screen, voice, and mouse pointer from the browser or right inside any JIRA issue or JIRA Service Desk request. Includes:

    • One click recording
    • Direct sharing to JIRA and HipChat
    • Keep videos private with customized security
    • Viewers can watch on any device with nothing to install

    With HYFY:

    • Create perfect bug reports with video reproduction steps
    • Service Desk agents show and tell solutions more easily
    • Service Desk customers document requests more clearly
    • QA teams and testers save time with faster defect capture
    • Support staff reproduce, debug, and resolve issues faster
    • Developers demo features or view bug reports faster
    • Designers provide details around designs with clarity and context

    Visit https://www.hyfy.io/ to download HYFY Chrome extension (licenses included with Marketplace purchase)

    User reviews

    (8)
    Sign in to write a review
    by Tom Carter on 2017-05-19
    Love being able to simply restrict/manage viewing access to JIRA users, and keep recordings in Europe for European customers who want to keep their data out of the US.
    Was this review helpful?YesNo
    by Marc Fecker on 2017-02-17
    Really great tool! Super simple set-up and engagement model. Already integrated in everything we use to engage our stakeholders. It is going to help us with our QA testing process and create an efficient way to socialize concepts and prototypes.
    Was this review helpful?YesNo
    by Seth Krauss on 2016-10-12
    With HyFy, I get super fast, precise, descriptive, and prescriptive videos to accompany my issues. A fantastic coupling!
    Was this review helpful?YesNo
    by Brian Rauch on 2016-10-12
    Filing issues has never been faster or easier since HYFY integrated with JIRA.
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and add-ons based on the number of users in your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Add-ons are billed based on the number of users in your host product. JIRA Cloud add-ons are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for add-ons.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    If you've opted for annual billing for your host product, add-ons are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud add-ons.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Kickdrum Technology Group LLC provides support for this add-on.

    Kickdrum Technology Group LLC provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-01-31

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 1.2.1-P2 JIRA Server 7.0.0 - 7.3.8 Released 2017-05-02

    Summary

    Server version of start/stop recording from JIRA issue

    Details

    • Initial release for Server and Data Center
    • Start/stop recording from JIRA issue
    • Works in JIRA Service Desk

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate HYFY Screen Video Capture for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for HYFY Screen Video Capture for JIRA. You're prompted to log into MyAtlassian. HYFY Screen Video Capture for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older HYFY Screen Video Capture for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate HYFY Screen Video Capture for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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