Customers have installed this add-on in at least 109 active instances.
    by Herzumfor JIRA Server 7.0.0 - 7.3.5 and more versions
    Versions available for JIRA Server 6.0 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Herzum supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    A powerful add-on for optimal management of your approval processes in JIRA

    A powerful add-on for optimal management of your approval processes in JIRA

    Approval Status

    Straightforward setup of your approval process

    Approval History

    Approvals display in an easy to read panel making it very easy to see the status of all approvals and approver list.

    Approvers can approve, reject or abstain with just one click.

    The powerful administration screens make easy to setup: requested approvers, automatic workflow transitioning based on the number of approbations and rejections, automatic approval notification via email and much more.

    Everything that happens in the approval process is tracked for historical purposes.

    More details

    The Herzum Approval add-on is a JIRA add-on that provides a powerful, flexible and straightforward way to set up you approval processes in JIRA.

    Using a powerful configuration panel, an administrator can quickly setup:

    • Requested approvers by project, issue type and status or for a single issue
    • Automatic workflow transitioning based on the number of approbations and rejections
    • Automatic approval notification via email
    • Conditions enabling and disabling the approvals

    Users can enjoy:

    • Intuitive and easy way to manage approval status
    • Capability to approve or reject an approval request via email
    • Built-in JQL functions letting aware of the current approval state of any item
    • Built-in gadget
    • Bulk approbation

    User reviews

    Sign in to write a review
    by Jonas Andersson on 2016-07-09
    Working as intended. Raised a bug with Herzum and within days i had a patched plugin. Thanks for your hard work and fast turnaround time guys!
    Was this review helpful?YesNo
    by Amazon on 2016-07-07
    Hi,this plugin is useful,but i have a question: when i reply email with @REJECTED,i want to trigger the workflow to some status,how to configure? TKS
    Was this review helpful?YesNo

    Hi Amazon,

    Thanks for leaving your feedback.

    The possibility to configure auto transitioning on rejecting is a new feature that we have already included into our release plan for add-on version 4.0.

    If you have any further request or suggestion, do not hesitate to let us know.

    Kind regards,

    Antonella Capalbo

    Release Manager

    by Cyrus Van Norman on 2016-05-11
    Wasn't for us so we removed the conditions, deactivated the plugin, a few weeks later the conditions got reapplied to all of our workflows and froze everything. Happened again after uninstalling the plugin completely. Happened Yet again a month after removing approval conditions, re-indexing the approvals information, uninstalling the plugin, and reindexing all of JIRA. Don't install this plugin unless you're up for it freezing work across your whole company sporadically, making you drop everything to go fix.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    We are sorry for your inconvenience. The uninstall routine should have cleaned that up, we assume that it had a time-out before completion. It is possible to simply fix the issue using the Workflow Cleaning available on the Re-index administration screen of the add-on. See the pagehttps://chicago.herzum.com/confluence/display/HAP/Re-Index for more information.

    I see that you have not opened any support request with us, in our Issue tracker system or in the Atlassian Answers. If you need any further support, please contact us via one of these channels.


    Antonella Capalbo

    Release Manager

    by Andrea Caccamo on 2015-04-15
    0 out of 4 found this review helpful
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Herzum provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 4.1.2-JIRA-7.0-7.3 JIRA Server 7.0.0 - 7.3.5 Released 2017-04-21


    Bug fixing



    • When user email address is associated to multiple accounts the approval reply via email does not work
    • Other minor bug fixes


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Herzum Approval Add-on via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Herzum Approval Add-on. You're prompted to log into MyAtlassian. Herzum Approval Add-on begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Herzum Approval Add-on versions compatible with your instance, you can look through our version history page.

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