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HappyFox for Jira

Last modified 2013-12-17 • 0 downloads • By HappyFox Inc.

Support

To learn more about the app, you should:

This is a supported app, so you may contact the vendor (or support contact) for help:

HappyFox Inc.
https://www.happyfox.com
support@happyfox.com

Description

Integration with HappyFox tickets


View a section in HappyFox ticket details page with information on related tasks, from Jira. The information displayed includes standard task related fields and custom fields, if any.



Sync comments from Jira


Comments from Jira task corresponding to tickets will be synced with HappyFox tickets. The update is shown as a "Jira Update" with the blue band (Jira sync) indicating that the update comes from Jira.



Create Jira task from HappyFox


Click on the "add new" link and this will open a facebox with details like Project name, issue type, custom fields etc from your Jira account. HappyFox also provides the options to sync comments from Jira.



More details


  • When your development team updates their task on Jira, your support team will view the update on the linked HappyFox ticket, to provide status to the customer.
  • Vice versa, any interaction between support team and the customer will show on the Jira task for the development team to take it up accordingly. This allows for faster bug-fixing, easier supporting and absolutely no loss of information between teams.

Version history