2,171
Customers have installed this add-on in at least 2,171 active instances.
2,171
Customers have installed this add-on in at least 2,171 active instances.
    by GliffyAtlassian Verified
    Gliffy is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 6.4 - 7.2.6 and more versions
    Versions available for JIRA Server 3.7 - 6.3.15
    Supported
    Gliffy supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Gliffy supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Diagrams Made Easy - Gliffy for JIRA Makes Your Issues Easier to Explain, and Faster to Resolve

    Diagrams Made Easy - Gliffy for JIRA Makes Your Issues Easier to Explain, and Faster to Resolve

    Create Quickly & Easily

    Improve Communication

    Collaborate Better

    Gliffy works in all modern web browsers, features a highly intuitive drag-and-drop interface, and allows users to export their diagrams in multiple formats, including JPEG, PNG, and SVG.

    Use Gliffy to create flowcharts, wireframes, ERD, UML, BPMN, and network diagrams to add a visual component to your JIRA issues, making them easier for you to describe and faster for your teammates to understand and fix.

    Gliffy diagrams are easy to share and collaborate on with members of your team. Show bug reproduction steps using a flowchart, indicate IT needs with a network diagram, or display a product design by using a wireframe.

    Create Quickly & Easily

    Improve Communication

    Collaborate Better

    Gliffy works in all modern web browsers, features a highly intuitive drag-and-drop interface, and allows users to export their diagrams in multiple formats, including JPEG, PNG, and SVG.

    Use Gliffy to create flowcharts, wireframes, ERD, UML, BPMN, and network diagrams to add a visual component to your JIRA issues, making them easier for you to describe and faster for your teammates to understand and fix.

    Gliffy diagrams are easy to share and collaborate on with members of your team. Show bug reproduction steps using a flowchart, indicate IT needs with a network diagram, or display a product design by using a wireframe.

    More details

    More Atlassian customers use Gliffy to make information visual than any other diagramming plugin. Gliffy for JIRA allows you to create beautiful, collaborative, web-based diagrams and wireframes in your JIRA issues. The result is improved communication and faster resolution of issues.

    Use Gliffy to:

    • Create flowcharts that show bug reproduction steps
    • Add ERD or UML diagrams to describe planned architectures
    • Document business processes with BPMN diagrams
    • Create Mind Maps
    • Display website UI design specifications with wireframes:
      • Websites and Desktop Applications
      • iPhone / iOS and Android Apps
    • Indicate IT needs with network diagrams:
      • Business & Home Networks
      • Server Rack Designs
      • AWS and Cisco Architectures
    • Import Microsoft Visio *.vsdx and *.vdx Diagrams
    • ...and much more!

    Visit www.gliffy.com to try the Gliffy diagram editor free! No registration is required.

    More details

    More Atlassian customers use Gliffy to make information visual than any other diagramming plugin. Gliffy for JIRA allows you to create beautiful, collaborative, web-based diagrams and wireframes in your JIRA issues. The result is improved communication and faster resolution of issues.

    Use Gliffy to:

    • Create flowcharts that show bug reproduction steps
    • Add ERD or UML diagrams to describe planned architectures
    • Document business processes with BPMN diagrams
    • Create Mind Maps
    • Display website UI design specifications with wireframes:
      • Websites and Desktop Applications
      • iPhone / iOS and Android Apps
    • Indicate IT needs with network diagrams:
      • Business & Home Networks
      • Server Rack Designs
      • AWS and Cisco Architectures
    • Import Microsoft Visio *.vsdx and *.vdx Diagrams
    • ...and much more!

    Visit www.gliffy.com to try the Gliffy diagram editor free! No registration is required.

    User reviews

    (29)
    Sign in to write a review »
    by Alan Lau on 2016-02-19
    Just added it to my Jira Cloud to try out. It crashed first time, losing my work. Then could not get it started again in Chrome. Used different browser, IE, it worked. Didn't trust it again, so started saving a lot. Some few glitches when selecting the objects on the page, and just randomly moves it. This is a basic task, surprised it is this glitchy. It's also clunky when you start having a few objects (40 or so). Don't have a lot of confidence in the product not losing my work. The idea is solid, and can be a good tool, but the glitches in the basic tasks and the clunkyness does not inspire confidence. It's a shame because price wise, it fits in with the Atlassian licenses. I will go back to using other tools to do my flow charts and user journeys even though they are not available on the Cloud.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Gliffy

    Hi Alan,

    Apologies for the problems. Problems like this could be caused by a number of things: issues with our application, Cloud environment problems, connectivity problems, etc. We'd like to get this problem fixed for you. Could you please reach out to us at support@gliffy.com so that we can investigate further?

    Thanks,

    Gliffy Support

    by Andrea Griffiths on 2016-02-05
    Loved the Gliffy tool - very easy to use and extremely intuitive. I would like to see the option of creating a Gliffy without being attached to a ticket so you could collaborate on changes prior to creating the ticket. Other than that it was great
    Was this review helpful?YesNo
    by Cellro bv Kim on 2015-03-12
    Very poor both at viewing and editing.
    0 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Yi Zhuang on 2014-02-04
    Gliffy Ver. 3.9.2 seems still to have a bug on window re-paint. After clicking "Add/Edit Gliffy Diagram" menu item from JIRA, the IE browser window becomes blank with tab title "Gliffy - Untitled". The user has to re-size the browser window a little bit to get Gliffy editor to show up.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Gliffy

    Hi Yi - Thanks for taking the time to give us your feedback. We’ve since made several updates to the plugin. Check out the latest version! Thanks, The Gliffy Team (support@gliffy.com)

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Gliffy is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Gliffy, Inc. supports Gliffy Diagrams for JIRA. You can visit the support site to get help.

    Get support

    Gliffy is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Gliffy, Inc. supports Gliffy Diagrams for JIRA. You can visit the support site to get help.

    Get support

    Versions

    JIRA Cloud Released 2016-07-13

    Summary

    Required scopes changed

    Details

    Required scopes changed:

    • Added: delete, write, read
    • Removed: WRITE, READ, DELETE

    Versions

    Version 4.8.1 JIRA Server 6.4 - 7.2.6 Released 2016-09-23

    Summary

    Support for JIRA 7.2 and Security Vulnerability Fix

    Details

    • - Update supported version to JIRA 7.2
    • - Fix XML import security vulnerability
    • - End access blocking based on user-agent whitelist

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Gliffy Diagrams for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Gliffy Diagrams for JIRA. You're prompted to log into MyAtlassian. Gliffy Diagrams for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Gliffy Diagrams for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Gliffy Diagrams for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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