15
Customers have installed this add-on in at least 15 active instances.
15
Customers have installed this add-on in at least 15 active instances.
    by Forty8Fifty Labsfor JIRA Cloud and JIRA Server 7.3.2 - 7.3.8
    Supported
    Forty8Fifty Labs supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Forty8Fifty Labs supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Automatically turn events into real-time incidents, and make sure the right people know. Now

    Automatically turn events into real-time incidents, and make sure the right people know. Now

    Turn Splunk events into Real-Time JIRA incidents

    Create enhanced ChatOps notifications

    Achieve valuable Service Desk insights

    Now, any Splunk incident can trigger a ticket in JIRA Service Desk – automatically and in real-time. Not only that, it populates the ticket with enriched information to help you find and resolve incidents faster.

    Now, Splunk incidents can trigger enhanced, real-time alerts in HipChat. This arms your development team with the information and context they need to ensure performance and reliability for your systems.

    Now, you can leverage advanced analytics and reporting to get the big picture across all of your service desk environments, and understand the incident trends that indicate persistent or intermittent service issues.

    Turn Splunk events into Real-Time JIRA incidents

    Create enhanced ChatOps notifications

    Achieve valuable Service Desk insights

    Now, any Splunk incident can trigger a ticket in JIRA Service Desk – automatically and in real-time. Not only that, it populates the ticket with enriched information to help you find and resolve incidents faster.

    Now, Splunk incidents can trigger enhanced, real-time alerts in HipChat. This arms your development team with the information and context they need to ensure performance and reliability for your systems.

    Now, you can leverage advanced analytics and reporting to get the big picture across all of your service desk environments, and understand the incident trends that indicate persistent or intermittent service issues.

    More details

    Built by Forty8Fifty Labs, the Real-Time Splunk Connector for JIRA Service Desk leverages real-time searches in Splunk to trigger incidents in JIRA Service Desk that are enriched with detailed operational information and configurable levels of service. This empowers you to close the loop on issues taking place in your environment. Then, take it a step further with rich visual data analytics on both the operational occurrences and the service desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request, and empowers you with all the information you need to act quickly.

    • Automated incident creation driven by Real Time Search Events
    • Relevant troubleshooting details linked directly to incident from inception
    • Integrated alert notifications to HipChat Rooms (when using HipChat)
    • Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience

    More details

    Built by Forty8Fifty Labs, the Real-Time Splunk Connector for JIRA Service Desk leverages real-time searches in Splunk to trigger incidents in JIRA Service Desk that are enriched with detailed operational information and configurable levels of service. This empowers you to close the loop on issues taking place in your environment. Then, take it a step further with rich visual data analytics on both the operational occurrences and the service desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request, and empowers you with all the information you need to act quickly.

    • Automated incident creation driven by Real Time Search Events
    • Relevant troubleshooting details linked directly to incident from inception
    • Integrated alert notifications to HipChat Rooms (when using HipChat)
    • Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience

    User reviews

    (5)
    Sign in to write a review
    by Lana Decker on 2017-05-31
    Great add-on from a talented team.
    Was this review helpful?YesNo
    by Brooke Gravitt on 2017-04-28
    If you use JIRA Service Desk and Splunk, this is the plugin for you.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Kara MacLachlan on 2017-04-28
    Easy to use
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and add-ons based on the number of users in your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Add-ons are billed based on the number of users in your host product. JIRA Cloud add-ons are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for add-ons.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and add-ons will be changing July 31, 2017, as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this add-on, please contact the vendor for further information.

    If you've opted for annual billing for your host product, add-ons are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud add-ons.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Forty8Fifty Labs provides support for this add-on.

    Forty8Fifty Labs provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2016-11-23

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 1.2.12 JIRA Server 7.3.2 - 7.3.8 Released 2017-04-28

    Summary

    Various bug fixes and cleanup.

    Details

    **************Version 1.2.12*******************

    1. Upgraded to JIRA 7.3.1 installations with JSD 3.3.1

    2. Added PROBLEM and CHANGE as acceptable Issue Types for IssueRequests.

    3. Changed authentication for IssueRequests to use the incoming Principal, instead of the first administrator.

    4. Renamed ByPass SSL to Strict Mode. Clarified the meaning of the setting.

    5. Change all multi-select lists to use the AUISelect2 widget.

    6. Removed all screens related to Sync Ranges.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Real-Time Splunk for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Real-Time Splunk for JIRA Service Desk. You're prompted to log into MyAtlassian. Real-Time Splunk for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Real-Time Splunk for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Real-Time Splunk for JIRA Service Desk.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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