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    by Forty8Fifty Labsfor JIRA Cloud
    Supported
    Forty8Fifty Labs supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Automatically turn events into real-time incidents, and make sure the right people know. Now

    Automatically turn events into real-time incidents, and make sure the right people know. Now

    Turn Splunk events into Real-Time JIRA incidents

    Create enhanced ChatOps notifications

    Achieve valuable Service Desk insights

    Now, any Splunk incident can trigger a ticket in JIRA Service Desk – automatically and in real-time. Not only that, it populates the ticket with enriched information to help you find and resolve incidents faster.

    Now, Splunk incidents can trigger enhanced, real-time alerts in HipChat. This arms your development team with the information and context they need to ensure performance and reliability for your systems.

    Now, you can leverage advanced analytics and reporting to get the big picture across all of your service desk environments, and understand the incident trends that indicate persistent or intermittent service issues.

    More details

    Built by Forty8Fifty Labs, the Real-Time Splunk Connector for JIRA Service Desk leverages real-time searches in Splunk to trigger incidents in JIRA Service Desk that are enriched with detailed operational information and configurable levels of service. This empowers you to close the loop on issues taking place in your environment. Then, take it a step further with rich visual data analytics on both the operational occurrences and the service desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request, and empowers you with all the information you need to act quickly.

    • Automated incident creation driven by Real Time Search Events
    • Relevant troubleshooting details linked directly to incident from inception
    • Integrated alert notifications to HipChat Rooms (when using HipChat)
    • Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience

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    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Support

    Forty8Fifty Labs supports Real-Time Splunk for JIRA Service Desk. You can ask a support question via Atlassian Answers to get help.

    Ask a question

    Versions

    JIRA Cloud Released 2016-11-23

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Real-Time Splunk for JIRA Service Desk.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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