135
Customers have installed this app in at least 135 active instances.
135
Customers have installed this app in at least 135 active instances.
    by iDalkoAtlassian Verified
    iDalko is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 7.0.0 - 7.4.4 and more versions
    Versions available for JIRA Server 6.2.3 - 6.4.14
    Supported
    iDalko supports this app.

    Get support

    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Supported
    iDalko supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Synchronise your issues in an easy and flexible manner

    Synchronise your issues in an easy and flexible manner

    Full issue information sync between multiple JIRAs

    Easy to get started - yet fully customisable

    Fast, secure, reliable and scalable

    Connect multiple JIRA systems and enjoy full automatic instant issue sync, including custom fields, attachments, comments and work logs. Keep control what is private or shared.

    Works out of the box, no complex configurations to get started. Yet fully configurable for optimal integration.

    Instant synchronization, reliable and ready for the future.

    Check out the video

    Full issue information sync between multiple JIRAs

    Easy to get started - yet fully customisable

    Fast, secure, reliable and scalable

    Connect multiple JIRA systems and enjoy full automatic instant issue sync, including custom fields, attachments, comments and work logs. Keep control what is private or shared.

    Works out of the box, no complex configurations to get started. Yet fully configurable for optimal integration.

    Instant synchronization, reliable and ready for the future.

    Check out the video

    More details

    Are you looking for a flexible issue sync solution to implement cross organisation issue tracking ?

    Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple JIRA's - wherever hosted.

    Benefit from a unified view and integrated workflow!

    Some properties

    • Bi-directional, secure sync
    • Sync all data, including custom fields, attachments, comments and work logs
    • Respects comment visibility for all use cases
    • Each party defines what is private or shared
    • Easy to get started - yet fully customisable
    • Works out of the box,
    • No intermediate server needed
    • Adapt to your needs: as configurable as JIRA itself through a flexible scripting engine
    • Cut delays with instant synchronisation
    • Upgrade flexibly - forward compatibility built in by design
    • The sync panel provides your users the guarantee that the synchronisation completed successfully
    • Supports JIRA Cloud to Cloud sync

    Book a demo here, or consult our documentation here

    More details

    Are you looking for a flexible issue sync solution to implement cross organisation issue tracking ?

    Check 7 questions to ask your issue sync vendor for more details

    Exalate provides a flexible synchronisation engine such that issues are automatically and securely synced - between multiple JIRA's - wherever hosted.

    Benefit from a unified view and integrated workflow!

    Some properties

    • Bi-directional, secure sync
    • Sync all data, including custom fields, attachments, comments and work logs
    • Respects comment visibility for all use cases
    • Each party defines what is private or shared
    • Easy to get started
    • Works out of the box
    • No intermediate server needed
    • As configurable as JIRA itself through a flexible scripting engine
    • Cut delays with instant synchronisation
    • Upgrade flexibly - forward compatibility built in by design
    • The sync panel provides your users the guarantee that the synchronisation completed successfully
    • Supports JIRA Cloud to Cloud sync

    Book a demo here, or consult our documentation here

    Reviews for cloud

    (8)
    Sign in to write a review
    by Gert-Jan van de Streek [Avisi] on 2017-07-12
    We use this add-on to sync work logs from a cloud instance to a behind the firewall server instance. This saves duplicate work and therefor lots of time. The script engine allows for great flexibility. Where flexibility turns into problems, the raving support from the team comes to the rescue. One of the best I've seen!
    Was this review helpful?YesNo
    by Carrie Lin on 2016-12-27
    Exalate provides a very helpful issue synchronization solution, the groovy-based scripting engine is robust and extensible, the performance works pretty good. Exalate also have a great customer-centric support which adds value to the plugin, we appreciate for the team's help to solve the challenge of nFeed fields compatibility for synchronization pending for a long time.
    Was this review helpful?YesNo
    by Kenneth Van Peteghem on 2016-09-22
    Exalate was a big added value to our infrastructure. It finally offered us the exact tooling necessary to solve our multiple Jira integration problems. We now use Exalate in 2 completely different scenario's, proving the versatility of the offered solution. 1 scenario was professionally set up together with iDalko services. Based on that experience, the second scenario was independently set up by ourselves, prooving the quality of documentation and samples backing up Exalate. The script-based approach offers enormous possibilities for complex scenario's, but does not create overhead for straightforward problems. A simple extension to an existing solution is a simple matter of minutes. The solution has also proven to be very robust and capable of dealing with very unreliable connections, by gracefully recovering when possible. I'm a big fan of Exalate and it has proven worth every single cent.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Ben De Pauw on 2016-09-20
    Exalate brings flexibility, efficiency, backed with expert support to the party. It has become an essential enabler for the matrix organization I am part of, i.e. we use it to tie customer-facing work (support, new CRs, projects) on multiple continents to the (distributed) product teams, allowing to align project aspects between the different focus-oriented teams, while each team only needs to focus on their own essential information without losing the broader context of the 'other' side. Exalate gives us control over exposure & allows to automate predictable patterns between both instances, reducing manual actions & overhead work, clarifies ownership (owned issue vs remote issue) & communication for the involved, whilst facilitating knowledge sharing & transparency where desired. To illustrate: When a customer registers a request (defect) on the support ServiceDesk, the request will initially be dealt with on the support level. When the support agents confirms satisfying the request involves changing the product, the support agent will "exalate" (escalate) the request into our back office product JIRA, where the required changes are prepared and delivered via a CI process. Exalate is used to forward important fields (e.g. priority, due date) as well as communication with the customer from servicedesk to the backoffice; Exalate is also used to auto-communicate target delivery & release aspects back to the service desk issue, so that the customer is informed when the changes will reach them, are available for download / deployment. Finally, we keep the synchronization active until the customer confirms their request is resolved. We've also found Exalate to be helpful when working with distributed teams and understand the broader potential: it can be used as data-piping solution, allowing to globally roll-up of all remote sites into a single consolidated HQ, to solve archiving cases (replicate & remove locally), data-migration cases (JIRAs with different versions), etc Technically, I heard it is not restricted to JIRA-2-JIRA integrations (HPQC & JIRA can be integrated as well) and with the announced support for OnDemand later this year, it will open up a new world of possibilities for us. The configuration using script language offers great flexibility, while plenty of example scripts allow for a quick-start. Handling 3rd-party plug-in fields was easier than expected. For the end-users, it brings an adequate exposure in issue detail view (visible remote issue data / sync statuses) and offers useful exception & error handling. I can recommend everyone to take out the time to evaluate this plug-in.. it packs great potential! Finally, 'to exalate' has become a commonly heard phrase in our organization, much like 'to google' has become a widely-adopted term :)
    Was this review helpful?YesNo
    by Luis Carrasco on 2016-09-16
    The addon has such flexibility compared to other options tha it has allowed us to properly build a sync based off our needs. Their support team is one of the best I've had the pleasure of working with. Allowing for custom build scripts that allow specified syncing is such a great option.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (8)
    Sign in to write a review
    by Gert-Jan van de Streek [Avisi] on 2017-07-12
    We use this add-on to sync work logs from a cloud instance to a behind the firewall server instance. This saves duplicate work and therefor lots of time. The script engine allows for great flexibility. Where flexibility turns into problems, the raving support from the team comes to the rescue. One of the best I've seen!
    Was this review helpful?YesNo
    by Carrie Lin on 2016-12-27
    Exalate provides a very helpful issue synchronization solution, the groovy-based scripting engine is robust and extensible, the performance works pretty good. Exalate also have a great customer-centric support which adds value to the plugin, we appreciate for the team's help to solve the challenge of nFeed fields compatibility for synchronization pending for a long time.
    Was this review helpful?YesNo
    by Kenneth Van Peteghem on 2016-09-22
    Exalate was a big added value to our infrastructure. It finally offered us the exact tooling necessary to solve our multiple Jira integration problems. We now use Exalate in 2 completely different scenario's, proving the versatility of the offered solution. 1 scenario was professionally set up together with iDalko services. Based on that experience, the second scenario was independently set up by ourselves, prooving the quality of documentation and samples backing up Exalate. The script-based approach offers enormous possibilities for complex scenario's, but does not create overhead for straightforward problems. A simple extension to an existing solution is a simple matter of minutes. The solution has also proven to be very robust and capable of dealing with very unreliable connections, by gracefully recovering when possible. I'm a big fan of Exalate and it has proven worth every single cent.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Ben De Pauw on 2016-09-20
    Exalate brings flexibility, efficiency, backed with expert support to the party. It has become an essential enabler for the matrix organization I am part of, i.e. we use it to tie customer-facing work (support, new CRs, projects) on multiple continents to the (distributed) product teams, allowing to align project aspects between the different focus-oriented teams, while each team only needs to focus on their own essential information without losing the broader context of the 'other' side. Exalate gives us control over exposure & allows to automate predictable patterns between both instances, reducing manual actions & overhead work, clarifies ownership (owned issue vs remote issue) & communication for the involved, whilst facilitating knowledge sharing & transparency where desired. To illustrate: When a customer registers a request (defect) on the support ServiceDesk, the request will initially be dealt with on the support level. When the support agents confirms satisfying the request involves changing the product, the support agent will "exalate" (escalate) the request into our back office product JIRA, where the required changes are prepared and delivered via a CI process. Exalate is used to forward important fields (e.g. priority, due date) as well as communication with the customer from servicedesk to the backoffice; Exalate is also used to auto-communicate target delivery & release aspects back to the service desk issue, so that the customer is informed when the changes will reach them, are available for download / deployment. Finally, we keep the synchronization active until the customer confirms their request is resolved. We've also found Exalate to be helpful when working with distributed teams and understand the broader potential: it can be used as data-piping solution, allowing to globally roll-up of all remote sites into a single consolidated HQ, to solve archiving cases (replicate & remove locally), data-migration cases (JIRAs with different versions), etc Technically, I heard it is not restricted to JIRA-2-JIRA integrations (HPQC & JIRA can be integrated as well) and with the announced support for OnDemand later this year, it will open up a new world of possibilities for us. The configuration using script language offers great flexibility, while plenty of example scripts allow for a quick-start. Handling 3rd-party plug-in fields was easier than expected. For the end-users, it brings an adequate exposure in issue detail view (visible remote issue data / sync statuses) and offers useful exception & error handling. I can recommend everyone to take out the time to evaluate this plug-in.. it packs great potential! Finally, 'to exalate' has become a commonly heard phrase in our organization, much like 'to google' has become a widely-adopted term :)
    Was this review helpful?YesNo
    by Luis Carrasco on 2016-09-16
    The addon has such flexibility compared to other options tha it has allowed us to properly build a sync based off our needs. Their support team is one of the best I've had the pleasure of working with. Allowing for custom build scripts that allow specified syncing is such a great option.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. JIRA Cloud apps are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    iDalko is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    iDalko is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2017-06-08

    Summary

    Payment model changed

    Details

    Add-on is now paid via Atlassian.

    Versions

    Version 2.8.0-j7 JIRA Server 7.0.0 - 7.4.4 Released 2017-08-31

    Summary

    Licensing simplification

    Details

    In this release we removed any clutter around the method to license the use of the add-on, which can now be purchased through the Atlassian marketplace. Existing customers can still continue to use the exalate subscription as before.

    Get more information on bugs fixed in this release https://docs.exalate.com/x/EgAT

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Exalate issue sync for Jira 2 Jira &more via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Exalate issue sync for Jira 2 Jira &more. You're prompted to log into MyAtlassian. Exalate issue sync for Jira 2 Jira &more begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Exalate issue sync for Jira 2 Jira &more versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Exalate issue sync for Jira 2 Jira &more.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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