This app has been archived

You may still get support information and download previous versions of this app. Learn more.

Assign & Escalate for Jira

Last modified 2020-05-18 • 2756 downloads • By Edward A Webb

Support

To check known issues (or if you want to file one), view this app's issue tracker.

To learn more about the app, you should:

    Description

    Create as many teams as needed for each project


    Projects are aligned to specified role (and optionally components) within each project. These teams are used later in the provided workflow function.



    Apply the workflow for Assignment and Escalation


    Apply the workflow to initial Create transition, or any custom escalation transitions to assign to the specified team, round-robin manner.



    Use components to auto-route tickets


    Each team you create can be aligned to Components. If that component is applied at creation (via service desk, etc) then the ticket will route to the matching team.



    Version history