Support
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Description
Create as many teams as needed for each project
Projects are aligned to specified role (and optionally components) within each project. These teams are used later in the provided workflow function.
Apply the workflow for Assignment and Escalation
Apply the workflow to initial Create transition, or any custom escalation transitions to assign to the specified team, round-robin manner.
Use components to auto-route tickets
Each team you create can be aligned to Components. If that component is applied at creation (via service desk, etc) then the ticket will route to the matching team.
Version history
1.4.8.1Jira Server 6.1 - 7.13.182016-07-181.4.8.1 - Detects username changes and updates assignments automatically 1.4.8Jira Server 6.1 - 7.1.102016-07-12Bug fixes Addresses AEFJ-24 to handle changes in underlying Jira usernames.
1.4.7Jira Server 6.1 - 7.1.102016-01-23Allows option for reporter to bypass assignment rules 1.4.6Jira Server 6.1 - 7.0.112015-08-09Postgres DB Compatibility Bugs 1.4.5Jira Server 6.1 - 6.4.142015-08-08Better DB compatibility Includes full testing across multiple DB engines for compatibility.
1.4.4Jira Server 6.1 - 6.4.142015-08-03Bug Fix - AEFJ-16 1.4.3Jira Server 6.1 - 6.4.142015-07-12PostgreSQL Support - AEFJ-15 - Support for postgreSQL
1.4.2Jira Server 6.1 - 6.4.142015-06-25SQL Server Compatibility Now works on Jira instances using SQL server as a database, thanks Beau Poor!
1.4.1Jira Server 6.1 - 6.4.142015-06-19Firefox compatibility issues addressed Bug
- [AEFJ-11] - 404 in firefox when saving support teams (Thanks Ben Joyner!)
1.4Jira Server 6.1 - 6.4.142015-05-30Support for Jira 6.4 and fixes Bug
1.3.2Jira Server 6.1 - 6.3.152014-10-22Fixes JS issue with header links - [AEFJ-10] - Using A&E JS on the browse project context breaks top links (dashboard, agile, etc)
1.3Jira Server 6.0 - 6.3.152014-08-19Fixes minor UI bugs 1.1Jira Server 6.0 - 6.3.152014-08-17Initial Release with Component Based Assignment Assigns round-robin to a single or many teams based on flexible routing rules.