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    by E7 Solutionsfor Jira Server 7.0.0 - 7.3.8 and more versions
    Versions available for Jira Server 6.0 - 6.4.14
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    E7 Solutions supports this app.

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    Automatic issue escalation made really simple

    Automatic issue escalation made really simple

    Create Jira Services for periodic escalation jobs

    Simple escalation parameters

    Manage escalation jobs

    Easily add an entry to Jira’s list of Services which periodically searches for issues and invokes a workflow transition on the results.

    Just provide the JQL, the workflow transition id, the escalation user, and an optional comment to implement just about any imaginable automatic issue escalation process.

    Escalation jobs are managed like any other Jira Service and can be quickly edited or deleted as needed.

    More details

    Really Simple Escalation is the shortest distance between your Jira server and automatic issue escalation. It’s a simple utility that lets you run a specified JQL query at a regular interval, and applies a designated workflow transition to the issues that are found. It provides a quick and easy way to implement a mechanism for flagging issues that have sat around for too long, or that otherwise require periodic attention.

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    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    E7 Solutions provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Versions

    Version 2.0.2 Jira Server 7.0.0 - 7.3.8 Released 2017-03-17

    Summary

    Jira 7.3 is now supported!

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Really Simple Escalation via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Really Simple Escalation. You're prompted to log into MyAtlassian. Really Simple Escalation begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Really Simple Escalation versions compatible with your instance, you can look through our version history page.

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