Customers have installed this add-on in at least 967 active instances.
    by The Plugin PeopleAtlassian Verified
    The Plugin People is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.3.0 - 7.3.5 and more versions
    Versions available for JIRA Server 3.0 - 4.2.4
    JIRA Server 5.0 - 7.2.8
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    The Plugin People supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Be the user you seek

    Be the user you seek

    Take on the identity of users

    Profile link

    Exit link

    It's quick and easy to see a user problem from their perspective when you ARE that user. SU allows administrators to take on user identity for such purposes, and validate changes have FIXED the problem in one cycle!

    User Profile hovers now also get an SU link.

    After SU'ing to another user, this handy link will take you back to your administrator persona, saving excessive logging in/out.

    More details

    • take on the identity of users for setup and problem reproduction
    • fix problems on first contact with users by verification as the user!

    NOTE: Marketplace Purchases will only work with v1.5+ (requires JIRA 6.2+)

    User reviews

    Sign in to write a review
    by Jason Wyckoff on 2016-10-14
    Does what it says. I rely on it at least weekly to test/verify settings. Well done.
    Was this review helpful?YesNo
    by Christoph Körner on 2015-09-01
    Excellent tool for Jira Admins. Since we have a whole unch of users with different access rights this tool is almost in daily use.
    Was this review helpful?YesNo
    by Corey Snow on 2014-11-12
    Does exactly what it is supposed to do very well. Easy to toggle back to self, which is a nice touch.
    Was this review helpful?YesNo
    by Sunil Pothireddy [Intel] on 2014-05-15
    The Plugin is good.... but can anyone tell me the advantage of using this plugin vs some of the free plugins like User Switcher for JIRA or Switch to a different user (Builtin Script Runner).
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    The Plugin People
    Its the little things... This addon has extra bells and whistles, it audits WHO SU'd to WHOM WHEN providing a measure of accountability, it also has a time saving SU-exit feature allowing an admin who just SU'd to userX to exit back to their admin persona without having to logout and in again, every time (it gets wearing which is why I added it!) As a commercial add on so is Vendor supported, meaning timely responses to your problems/scenarios, not subject to other 'current work' for contract orgs. Script runner is great, but not everyone wants/is able to/is allowed to code such things. And recently... a keyboard shortcut to allow user selection via autocompleting user popup, avail in JIRA and Confluence versions.
    by Jon Madsen on 2014-02-12
    This does what it states and does a great job. Now I can log in as another user to see how it appears to them.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    The Plugin People is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.


    Collaborative documentation platform hosted by this vendor.


    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.7.0 JIRA Server 7.3.0 - 7.3.5 Released 2017-01-05


    just a version bump for JIRA 7.3


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SU for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SU for JIRA. You're prompted to log into MyAtlassian. SU for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older SU for JIRA versions compatible with your instance, you can look through our version history page.

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