148
Customers have installed this add-on in at least 148 active instances.
    by The StarwareAtlassian Verified
    The Starware is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.0 - 7.2.6 and more versions
    Versions available for JIRA Server 4.3.1 - 5.2.11
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    The Starware supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Minimize duplicate issues from your JIRA and Service Desk

    Minimize duplicate issues from your JIRA and Service Desk

    Minimize duplicate from your JIRA and Service Desk

    You can use plugin to perform quick global search

    Similar Issues Tab

    Real-time duplicate search on issue creation for JIRA and Service Desk Portal.Uses word stemming and exact match is not required. Searches hundreds of thousand of issues instantly.SD search requires jira user permission.

    Plugin also adds extra functionality to JIRA's top search bar. Your search runs on JIRA and issues matching your search term are displayed as overlay. If you press enter, JIRA's own search function will work as usual.

    While viewing an issue just click on Similar Issues Tab to see issues similar to current one. Just hover on the icon to see description (with rich formatting) without opening it. All of them are loaded only when needed.

    More details

    For a 500 person organization, even eliminating 1 minute per person each day will save nearly 3 months of effort for the whole team in a year. By deploying this plugin you will give your team extra time. You can not request a refund for the time your team spend, but you can request a refund for this plugin so there is no reason for not trying.

    • Shows potential duplicate/similar issues at issue creation screen as an overlay under summary field. It is updated as summary field is entered.
    • Shows potential duplicates/similar issues in issue screen as a separate tab.
    • Turns upper right search box of JIRA to a free text search, found issues are shown as overlay on the current page.
    • You can hover on to see its rich text description without opening the issue in a new tab.

    All of these are done with Ajax updates only when necessary so it is really fast. It also obeys all security rules of your JIRA. If a person does not have permission to view an issue it is not displayed in similar issue list.

    User reviews

    (6)
    Sign in to write a review »
    by Scott Mercer on 2016-11-09
    Great plugin, but it has been causing our JSD portal to go blank so we have it disabled for the moment. The Jira project for the add-on does not allow me to submit a bug, so here we are.
    Was this review helpful?YesNo

    The Starware

    Update: Please could test 1.13.2 version released today. We have tested on several version of JIRA SD including JIRA 6 and service desk add-on.

    Hi,

    We had though this is fixed in the previous version. But it seems there are other situations causing this issue and not happening in our test environment. We have started to work on it. Sorry for the problem you have faced. You should be able to open isues on our issue tracker, https://denizoguz.atlassian.net/projects/SIF. I will inform you here anyway. Thanks for letting us know the problem, it is a really critical one.

    by Brian Bishop on 2015-09-10
    Agreed this is an excellent value, and I am thankful to the author for creating it. With the added support for searching across 1 or more custom fields, this is a must have. Looking forward to even greedier matching (wildcards) and possibly display of context of matching terms, who knows what else. Call it Universal Search! Well done!
    Was this review helpful?YesNo
    by Wolfgang Fellner on 2015-04-16
    Great plugin! Great and fast support!
    Was this review helpful?YesNo
    by Borek Bernard on 2014-09-30
    Big productivity boost for us (one has to ask why is this not in JIRA by default?). The UI might not be 100% polished yet but the functionality is really great and I can't imagine going back to "plain JIRA" again. Also, the author was responding quickly if we had any suggestions. Really, a perfect add-on for the price.
    3 out of 3 found this review helpful
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    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    The Starware is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Deniz Oguz supports Similar Issues Finder. You can visit the support site to get help.

    Get support

    Versions

    Version 1.13.2 JIRA Server 6.0 - 7.2.6 Released 2016-11-15

    Summary

    Fixed Jira SD portal crash that occurs on some installations.

    Details

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Similar Issues Finder via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Similar Issues Finder. You're prompted to log into MyAtlassian. Similar Issues Finder begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Similar Issues Finder versions compatible with your instance, you can look through our version history page.

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