1,202
Customers have installed this app in at least 1,202 active instances.
1,202
Customers have installed this app in at least 1,202 active instances.
    by DEISERAtlassian Verified
    DEISER is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 7.0.0 - 7.6.1 and more versions
    Versions available for Jira Server 5.1.1 - 6.4.14
    Supported
    DEISER supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    DEISER supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Include in your exports transitions, comments, attachments (Server) and bulk link to an issue

    Include in your exports transitions, comments, attachments (Server) and bulk link to an issue

    Export Issues to Excel and CSV

    Export more than 1000 issues

    Export Jira issues with comments and transitions

    Choose favorite delimiters to export all fields needed from Jira projects to Excel and any other compliant formats. Import back the previously exported information. Ideal for SLA management. Create better reports.

    Enrich your projects with all fields related to every single Jira Issue such as comments and transitions, that will provide a huge amount of information for better reporting.

    Get more information that will help you to classify your Jira project information in an Excel form or any other tool compliant with CSV format. Get third parties information to get a wider perspective of your projects.

    Export Issues to Excel and CSV

    Bulk Link to other issues

    Get more than 1000 issues

    Choose your favorite delimiters to export all fields needed from Jira projects to Excel and any other compliant formats. Import back the previously exported information. Ideal for SLA management. Create better reports.

    Bulk link your exports to another your exports to another Jira issues filtered by columns. Now you can easily identify each Issue, supported with all kind of information needed for your reporting tasks.

    Obtain a .ZIP file with all attachments, comments, transitions and more, related to each issue from your Jira projects.

    More details

    This simple but useful app allows you to export all fields* you need from Jira projects to Excel and any other compliant tool or formats accompanied with the details you needed. Boost your capabilities into the creation of better reports by:

    • Export to Excel and CSV, formats compliant with any other tool.
    • Get more than 1000 issues
    • Include into your exports:
      • Transitions: Get all the in-between information about each issue.
      • Comments: Obtain a wider perspective of your projects with possibly user comments
    • Import back the previously exported information, including the comments.
    • Bulk Link to other Issues.
    • Jira Service Desk compatible

    Exporting fields, made just painless with Exporter 2.0

    *See our Server version for even more features.

    More details

    This simple but useful add-on allows you to export all fields you need from Jira projects to Excel and any other compliant tool or formats accompanied with all details you need. Boost your capabilities into the creation of better reports by:

    • Export to Excel and CSV, formats compliant with any other tool.
    • Get more than 1000 issues
    • Include into your exports:
      • Transitions: Get all the in-between information about each issue.
      • Comments: Obtain a wider perspective of your projects with possibly user comments
      • Attachments: Collect from each issue all extra information such as images, audios or any other related material.
    • Bulk Link to other Issues.
    • Import back the previously exported information, including the attachments and comments.

    Exporting fields, made just painless with Exporter 2.0

    Reviews for cloud

    (25)
    Sign in to write a review
    by Ludovic BROCHARD on 2017-07-03
    The app do the job and the support team react very quick ! Thank you !
    Was this review helpful?YesNo
    DEISER

    Thanks a lot Ludovic for the review and reporting the issue. If you need further support, please contact us.

    Regards

    DEISER Team

    by Rafael Hernampérez on 2017-04-20
    Hi. The new release of Exporter Cloud came with a problem of licenses and did not work. I've reported the issue, and Exporter worked again. The support team reacted very quick, and the issue was solved in only a few minutes. Thank you very much for your efficiency.
    Was this review helpful?YesNo
    DEISER

    Hi Rafael, thank you very much for your review. If you have further needs, don't hesitate to contact us.DEISER Team

    by daniel.pollak@s-itsolutions.at on 2017-02-22
    Excel (All) without any Special Features is heavily missed!
    Was this review helpful?YesNo
    DEISER

    Hello Daniel, thank you for your comment. Stay tuned because so soon there will be a big update of Exporter and you will have this feature and much more.

    by Paul Braakman on 2016-10-26
    I was using the trial version of the Exporter and ran into a CSV import problem with Jira. It turned out that Jira 7.2.3 does not handle multi line import for the Comment Body if the "Map field value" box is checked in the Jira import wizard (so if you have the same problem: leave it unchecked!). Although the problem was not in the Exporter plug-in, Deiser support helped me very well and together we were able to locate the problem in the standard Jira importer. Thank you Alvaro and colleagues!
    Was this review helpful?YesNo
    DEISER

    Hi Paul, great to hear that we were able to help you on solving the problem. If you have any other one, don't hesitate to contact us. Enjoy using Exporter!

    Thank you and regards, DEISER Team.

    by Christian Pitt Roche on 2016-09-15
    This needs some work, I have been using it to change owner of a comment. using CSV import. The only problem is the date format took some time to convert into something i could then import into jira. it allows m/d/yyyy and mm/dd/yyyy but would'nt it be better if it was something more universal like yyyy/mm/dd
    Was this review helpful?YesNo
    DEISER

    Hello Charlie, thank you for your feedback. Actually there's no need to convert the dates, when importing into JIRA just need to set the date format (in JIRA), it has to be the same as the one that was exported in order to keep the consistency. If you have more issues or problems, do not hesitate to contact us at https://jira.deiser.com/support

    Reviews for server

    (25)
    Sign in to write a review
    by Ludovic BROCHARD on 2017-07-03
    The app do the job and the support team react very quick ! Thank you !
    Was this review helpful?YesNo
    DEISER

    Thanks a lot Ludovic for the review and reporting the issue. If you need further support, please contact us.

    Regards

    DEISER Team

    by Rafael Hernampérez on 2017-04-20
    Hi. The new release of Exporter Cloud came with a problem of licenses and did not work. I've reported the issue, and Exporter worked again. The support team reacted very quick, and the issue was solved in only a few minutes. Thank you very much for your efficiency.
    Was this review helpful?YesNo
    DEISER

    Hi Rafael, thank you very much for your review. If you have further needs, don't hesitate to contact us.DEISER Team

    by daniel.pollak@s-itsolutions.at on 2017-02-22
    Excel (All) without any Special Features is heavily missed!
    Was this review helpful?YesNo
    DEISER

    Hello Daniel, thank you for your comment. Stay tuned because so soon there will be a big update of Exporter and you will have this feature and much more.

    by Paul Braakman on 2016-10-26
    I was using the trial version of the Exporter and ran into a CSV import problem with Jira. It turned out that Jira 7.2.3 does not handle multi line import for the Comment Body if the "Map field value" box is checked in the Jira import wizard (so if you have the same problem: leave it unchecked!). Although the problem was not in the Exporter plug-in, Deiser support helped me very well and together we were able to locate the problem in the standard Jira importer. Thank you Alvaro and colleagues!
    Was this review helpful?YesNo
    DEISER

    Hi Paul, great to hear that we were able to help you on solving the problem. If you have any other one, don't hesitate to contact us. Enjoy using Exporter!

    Thank you and regards, DEISER Team.

    by Christian Pitt Roche on 2016-09-15
    This needs some work, I have been using it to change owner of a comment. using CSV import. The only problem is the date format took some time to convert into something i could then import into jira. it allows m/d/yyyy and mm/dd/yyyy but would'nt it be better if it was something more universal like yyyy/mm/dd
    Was this review helpful?YesNo
    DEISER

    Hello Charlie, thank you for your feedback. Actually there's no need to convert the dates, when importing into JIRA just need to set the date format (in JIRA), it has to be the same as the one that was exported in order to keep the consistency. If you have more issues or problems, do not hesitate to contact us at https://jira.deiser.com/support

    Pricing

    10 users$1025 users$6050 users$90100 users$180250 users$360500 & upAdditional pricing details
    Up to 10 users
    $6
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.70
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    DEISER is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    DEISER is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2017-06-15

    Summary

    JQL functions compatibility and minor improvements

    Details

    • Compatibility with JQL functions like currentUser, issueHistory, watchedIssues, etc.
    • Stability improvements and minor bug fixing

    Versions

    Version 2.2.0 Jira Server 7.0.0 - 7.6.1 Released 2017-11-27

    Summary

    Exporter meets Jira Service Desk fields

    Details

    NEW:

    • The moment has come, now you can export Jira Service Desk into Excel and CSV. Fields like First response SLA, Resolution SLA, and Customer Request Type are now available.
    • Trial behavior, now with a trial license you can export unlimited issues and test the full experience of Exporter. Just we will hide a random field of every issue. Is only a matter of preventing abuses, if need something else to try Exporter, let us know at https://jira.deiser.com/support

    FIXES:

    • Fixed an error with the author name in issues' comments
    • Fixed an error when loading Exporter with issuefunction from script runner in JQL

    Cheers,

    DEISER Team

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Exporter - Jira Issues to Excel & CSV via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Exporter - Jira Issues to Excel & CSV. You're prompted to log into MyAtlassian. Exporter - Jira Issues to Excel & CSV begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Exporter - Jira Issues to Excel & CSV versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Exporter - Jira Issues to Excel & CSV.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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