712
Customers have installed this add-on in at least 712 active instances.
712
Customers have installed this add-on in at least 712 active instances.
    by DEISERAtlassian Verified
    DEISER is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud, JIRA Server 7.0.0 - 7.2.6 and more versions
    Versions available for JIRA Server 5.1.1 - 6.4.14
    Supported
    DEISER supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    DEISER supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Export all Issue information in JIRA from Issue Navigator to CSV and Excel with Comments and Transitions

    Export all Issue information in JIRA from Issue Navigator to CSV and Excel with Comments and Transitions

    CSV Export.... and import.

    Export Issue Comments to Excel

    Export Issue Transitions to Excel

    Export to CSV all your issue data (including comments, links and custom fields) from Issue Navigator into the most commonly used exchange format. Exported .csv files are 100% compatible with JIRA CSV file import wirzard.

    This will let you export to Excel all the comments of every issue in the search results, adding an additional spreadsheet column.

    Obtain a Excel file with all the issue transitions. Very useful for your SLAs Management.

    CSV Export.... and import.

    Export Issue Comments to Excel

    Export Issue Transitions to Excel

    Export to CSV all your issue data (including comments, links and custom fields) from Issue Navigator into the most commonly used exchange format. Exported .csv files are 100% compatible with JIRA CSV file import wirzard.

    This will let you export to Excel all the comments of every issue in the search results, adding an additional spreadsheet column.

    Obtain a Excel file with all the issue transitions. Very useful for your SLAs Management.

    More details

    Exporter plugin adds very useful export options into the Export button of Issue Navigator

    • CSV Export: Export to CSV enables you to save all your issue data (including comments, links and custom fields) from Issue Navigator into the most commonly used exchange format. Data is organized by columns separated by semicolon character (;).
    • 100% JIRA CSV file Import compatible: The files created by Exporter's CSV Export feature are 100% compatible with JIRA CSV file import wirzard so you can import issues into any JIRA project or JIRA instances.
    • Comments Excel (All): Exports to Excel every issue field including comments for every issue.
    • Comments Excel (Current): Exports to Excel every issue field displayed in Issue Navigator including their comments.
    • Transition Excel (All): Exports to Excel every issue field including their transitions.
    • Transition Excel (Current): Exports to Excel every issue field displayed in Issue Navigator including their transitions.

    More details

    Exporter plugin adds very useful export options into the Export button of Issue Navigator

    • CSV Export: Export to CSV enables you to save all your issue data (including comments, links and custom fields) from Issue Navigator into the most commonly used exchange format. Data is organized by columns separated by semicolon character (;).
    • 100% JIRA CSV file Import compatible: The files created by Exporter's CSV Export feature are 100% compatible with JIRA CSV file import wirzard so you can import issues into any JIRA project or JIRA instances.
    • Comments Excel (All): Exports to Excel every issue field including comments for every issue.
    • Comments Excel (Current): Exports to Excel every issue field displayed in Issue Navigator including their comments.
    • Transition Excel (All): Exports to Excel every issue field including their transitions.
    • Transition Excel (Current): Exports to Excel every issue field displayed in Issue Navigator including their transitions.

    User reviews

    (14)
    Sign in to write a review »
    by Paul Braakman on 2016-10-26
    I was using the trial version of the Exporter and ran into a CSV import problem with Jira. It turned out that Jira 7.2.3 does not handle multi line import for the Comment Body if the "Map field value" box is checked in the Jira import wizard (so if you have the same problem: leave it unchecked!). Although the problem was not in the Exporter plug-in, Deiser support helped me very well and together we were able to locate the problem in the standard Jira importer. Thank you Alvaro and colleagues!
    Was this review helpful?YesNo

    DEISER

    Hi Paul, great to hear that we were able to help you on solving the problem. If you have any other one, don't hesitate to contact us. Enjoy using Exporter!

    Thank you and regards, DEISER Team.

    by Jason Heaster on 2016-10-21
    Exporter to CSV function did not work for bulk export. Tried to export issues and received a 403 error. Tried on a single issue and it worked. I need something that can export the whole deal at once.
    Was this review helpful?YesNo

    DEISER

    Hi Jason, indeed there's a limitation of 1000 issues to export, actually this is something that isn't in our hand, is a JIRA limitation that appears when you use Exporter. We have already contacted with Atlassian to make them fix this problem but meanwhile there's nothing we can do. You can in our documentation more information about this limitation and the issue we have opened to Atlassian, actually we would appreciate if you vote this issue to make them fix it before: https://confluence.deiser.com/display/EXPORTERCLOUD/Export+Cloud+limitationshttps://jira.atlassian.com/browse/JRA-45015

    Thank you and regards,DEISER Team

    by Christian Pitt Roche on 2016-09-15
    This needs some work, I have been using it to change owner of a comment. using CSV import. The only problem is the date format took some time to convert into something i could then import into jira. it allows m/d/yyyy and mm/dd/yyyy but would'nt it be better if it was something more universal like yyyy/mm/dd
    Was this review helpful?YesNo

    DEISER

    Hello Charlie, thank you for your feedback. Actually there's no need to convert the dates, when importing into JIRA just need to set the date format (in JIRA), it has to be the same as the one that was exported in order to keep the consistency. If you have more issues or problems, do not hesitate to contact us at https://jira.deiser.com/support

    by Nam Hoang Tran on 2016-06-24
    Need evaluated
    0 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Ruth Coleman on 2016-02-06
    This product works great and is well worth the price in my opinion. I do wish it exported the Interlnal/Public comment indicator or if there was a way to exclude internal comments on export. Any input on this would be greatly appreciated.
    Was this review helpful?YesNo

    DEISER

    Hello Ruth,At the moment it is not possible to export comments with its scope. We have wrote down your petition and we will study to include that in further versions.Regards

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    DEISER is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    DEISER supports Exporter Issue Comments to CSV and Excel. You can visit the support site to get help.

    Get support

    DEISER is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    DEISER supports Exporter Issue Comments to CSV and Excel. You can visit the support site to get help.

    Get support

    Versions

    JIRA Cloud Released 2016-09-01

    Summary

    Improvements

    Details

    This release improves the export menu to explain better the difference between native JIRA export and Exporter capabilities:

    * Export issues to CSV with Comments

    * Export issues to Excel with Comments

    * Export issues to Excel with Transitions

    Versions

    Version 1.6.0 JIRA Server 7.0.0 - 7.2.6 Released 2016-10-10

    Summary

    New Exporter and DEISER brand - Improvements and fixess

    Details

    We are happy to announce the new DEISER brand image and with it Exporter changes as well, new logo, new colours.

    We have also improved the internal beauty of Exporter with better stability and performance.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Exporter Issue Comments to CSV and Excel via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Exporter Issue Comments to CSV and Excel. You're prompted to log into MyAtlassian. Exporter Issue Comments to CSV and Excel begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Exporter Issue Comments to CSV and Excel versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Exporter Issue Comments to CSV and Excel.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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