Customers have installed this app in at least 105 active instances.
    by Decadis AGAtlassian Verified
    Decadis AG is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Server 7.2.0 - 7.4.2 and more versions
    Versions available for JIRA Server 6.3.5 - 7.1.10
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    UnsupportedData Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Get it nowFree app

    Get Customers in touch with your support team from anywhere in the www

    Get Customers in touch with your support team from anywhere in the www

    HTML forms for your company website

    Style the form to fit your company ci

    Create as many forms as you need

    You can place a HTML form in any webpage you’d like to display it. Your wepage viewers will be able to open up a Service Desk request right from that form.

    xForm is customizable by creating custom CSS right from your JIRA backend. xForm brings a AUI based style right out of the box. You can change it in a real-time viewer and make it fit to your companies needs.

    You can create as many xForms as you like. Every of your teams can get it’s own customized request form.

    More details

    xForm Features

    • Contact Forms for Service Desk Portals
    • Creating Service Desk issue from the form from anywhere (f.e. your homepage)
    • Customize the form to match your corporate identity

    User reviews

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    by Pierre-Jean Constant on 2017-03-29
    A nice plugin but for "enterprise reason", do you plan to make it pay and have support?
    Was this review helpful?YesNo
    by gilad raz on 2016-12-13
    should i buy service desk in order to install service desk xform ?
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    by Raghuram Pulijala on 2015-08-07
    We would definitely like to use this add-on, but the documentation you provide doesnt seem to answer questions I have. - this form if embedded in my website and as a link "Open Support Ticket" would create Support Request in Service Desk as a JIRA User ..? - Will I be able to map or use dropdown to pick type of Service Request to be created from this form. - If possible could you please upload a small video explaining the functionality of this plugin end to end. We would definitely want to use this plugin and are looking forward for response from you.
    Was this review helpful?YesNo
    Decadis AG

    Hello Raghuram Pulijala,

    thank you for your feedback. To answer your questions:

    1. You have to enter a Service Desk Customer in the settings for every xform, who will be the creator of the ticket. In the settings, you will get a link to an iframe, which can be included on any website.

    2. You can create one xform for for every Request Type. At the moment you would have to create the DropDown by yourself and update the iframe with the xform. It's not possible to chose the request type at the moment.

    3. We are going to update xform by time and improve the documentation as well.

    Feel free to contact us with any other questions or suggestions.

    Kind regards,

    Benjamin John

    by Julian Riedinger on 2015-05-13
    0 out of 3 found this review helpful
    Was this review helpful?YesNo


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    Version 1.2.3 JIRA Server 7.2.0 - 7.4.2 Released 2017-07-17


    Compatibility release


    xForm is compatible to JIRA 7.4 and JIRA Service Desk 3.6 now.

    In addition we improved the validation of checkbox fields.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate xForm for JIRA Service Desk via search. Results include app versions compatible with your JIRA instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older xForm for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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