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    by Computer Technologies, Inc.for JIRA Server 7.0.0 - 7.2.2
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Supported
    Computer Technologies, Inc. supports this add-on.

    Get support

    Escalator allows you to automatically send custom SMS messages based on JQL and notification schemes you create and manage

    Escalator allows you to automatically send custom SMS messages based on JQL and notification schemes you create and manage

    History

    Schema Admin

    Global Admin

    Notification log on each ticket listing who was notified and when

    Setup notification JQL, on-call calendar and notification tiers across multiple schemas

    Setup SMS providers and set default notification settings

    More details

    *Now supports international SMS*

    Escalator allows you to send SMS notifications to JIRA users based on JQL and custom escalation schemes. Escalation schemes can be configured across all JIRA projects or on an individual JIRA project allowing the utmost flexibility for different teams and different possible escalation criteria.

    Language Support:

    • English

    SMS Carrier Support:

    • Twilio
    • E4

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    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Computer Technologies, Inc. supports Escalator - On-Call Notifications. You can visit the support site to get help.

    Get support

    Versions

    Version 1.0.6 JIRA Server 7.0.0 - 7.2.2 Released 2016-08-18

    Summary

    International SMS Support & Performance Improvements

    Details

    Added international SMS support via Twilio (note that E4 is still US only) as well as general performance improvements.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Escalator - On-Call Notifications via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Escalator - On-Call Notifications. You're prompted to log into MyAtlassian. Escalator - On-Call Notifications begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Escalator - On-Call Notifications versions compatible with your instance, you can look through our version history page.

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