Customers have installed this add-on in at least 8 active instances.
    by cPrimeLabsfor JIRA Server 7.0.0 - 7.1.10 and more versions
    Versions available for JIRA Server 6.1.1 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    cPrimeLabs supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Save time and standardize messaging for JIRA comments

    Save time and standardize messaging for JIRA comments

    Standard, Personalized Messaging

    Speed up your workflow

    Easy to use, build and replicate responses

    Macro Responses for JIRA allows you to pull in variable data fields for personalized, yet standard messaging for JIRA comments.

    You can respond to customers faster and more accurately by automatically inserting common responses in Service Desk, or anywhere in JIRA, based on project.

    You can select categories to organize responses to build a hierarchical file structure or use built in searching and filtering to quickly add responses.

    More details

    JIRA plugin that can be used on any comment boxes within the system to save time and standardize messaging by utilizing variable field templates within Atlassian JIRA.

    User reviews

    Sign in to write a review »
    by Zubin Irani on 2015-07-24
    Great automated responses, we use it for our support teams to speed up their response time.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    cPrimeLabs supports Macro Canned Responses for JIRA. You can visit the support site to get help.

    Get support


    Version 1.1.1-jira7 JIRA Server 7.0.0 - 7.1.10 Released 2016-06-12


    Maintenance & Bug Fixes


    Bug Fixes: Fixed error on download from marketplace.

    Bug Fixes: Fixed Error 500 when clicking on the macro response menu item from the project


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Macro Canned Responses for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Macro Canned Responses for JIRA. You're prompted to log into MyAtlassian. Macro Canned Responses for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Macro Canned Responses for JIRA versions compatible with your instance, you can look through our version history page.

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