75
Customers have installed this app in at least 75 active instances.
    by CoreSoft Labsfor Jira Server 6.3 - 7.6.1
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    CoreSoft Labs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The Top End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

    The Top End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

    Manage Complex and Multiple SLAs

    Monitor SLA Delivery

    SLA Reports and Analytics

    Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.

    Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.

    Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.

    More details

    SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:

    • Track SLA times in Jira & pause statuses.
    • Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
    • Create multiple Goals (deadlines) with independent time counters.
    • Set your own SLA Behaviours based on statuses and events.
    • Assign the Goals to Issues acording to JQL-based criteria.
    • Define working days and hours with Calendars.
    • Monitor deadlines and time limits, presented with intuitive icons and colours.
    • Watch KPIs on dedicated trackers assigned to each issue.
    • Customize every element of a SLA Agreement to precisely meet your needs.

    Reviews for cloud

    (8)
    Sign in to write a review
    by Joel Andrews on 2017-05-01
    Hi There, this plugin is perfect for our needs, unfortunately it's only available for Server and not Cloud. Is there any chance that this will be available for the Cloud instance as well?
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi Joel,

    Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.

    Regards,

    CoreSoft Labs Team

    by Pierre-Jean Constant on 2017-03-31
    A very nice add-on but why no DC support ?
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi Pierre,

    We're working on the JIRA Data Center support and it's almost ready.

    Stay tuned, version 2.0 is coming soon,

    Cheers,

    CoreSoft Labs Team

    by Joe Mullin on 2017-03-27
    Fantastic plugin to handle your SLA needs. My company uses JIRA Service Desk and we have an outsource company that handles a lot of our work. So, our IT department is a mixed group of in-house and oursourced techs. The outsourced company has specific contract-driven SLAs with monetary penalties if they aren't met, so it was critical that we had an accurate, reliable way of tracking SLAs that would only count time when assigned to one of their employees. The built-in JIRA Service Desk SLAs couldn't handle it, but SLA PowerBox handled it very well. And SLA PowerBox looks way better for the support staff with great SLA reporting and history tracking. It took more time to set up the SLAs in the beginning because you have to build your goals, behaviours, and SLA agreements, but those settings allow the system to be even more dynamic and flexible than the Service Desk SLAs. I've also contacted the SLA PowerBox support team many times about questions, feature requests, and a bug - and they have been very quick to respond, patient with me, and very helpful. All around, I've been impressed with SLA PowerBox. Thanks for making a great plugin!
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi,

    Thanks for the review. We're happy you like out add-on :) and we're working hard to make it much simpler when no sophisticated SLA Agreement is required.

    Cheers.

    CoreSoft Labs Team

    by First Last on 2017-02-01
    Hi guys, Can you please tell if the following is possible with your add-on. We are using Jira SD 3. According to one of our real SLA's we have 10 minutes to set ticket priority. But if a ticket arrives at 17.55, which is 5 minutes to the end of our working day, we still have 5 minutes after 9 o'clock the following morning, the calendar is 9x5. I cannot find a way how to set it properly in the standard Jira SD SLA section. So is your product versatile in such a way that it can support gaps inside a SLA? Maybe more custom rules? Thanks in advance.
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi,

    Thank you for your question. Your case looks to be easy with SLA PowerBox. You need a SLA Metric with very simple behaviour with 2 actions: Start on issue created and finish on any event with additional JQL Condition "Priority is not EMPTY". If you need any further information please drop us an email to support@coresoftlabs.com or use our Service Desk.

    Regards,

    CoreSoft Labs Team

    by Felix Haas on 2017-01-11
    Very good Add-on. Very flexible and works smoothly with our JIRA Software. Configuration is pretty complex but features are almost endless. We was looking for solution where SLA Calculation stops when customer opens a subtask and resumes when all subtasks are closed. It was possible with this add-on. Support team is very helpful and provided us with custom online training for free :)
    Was this review helpful?YesNo
    CoreSoft Labs

    Felix,

    Thanks for your review. We're happy you like our products. We're working hard on making them better&better every day.

    Reviews for server

    (8)
    Sign in to write a review
    by Luis Basílio on 2017-11-10
    This is an excellent plugin. I just would like to know if it is possible to send notifications about breached SLAs? Regards
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi Luis,

    Thanks for using SLA PowerBox! Notifications will be available in next major release. We're already testing it. It will be possible to send notifications via email, SMS, Slack and Hipchat. Drop us an email if you want to participate in beta testing program :)

    Regards,

    CoreSoft Labs Team

    by Joel Andrews on 2017-05-01
    Hi There, this plugin is perfect for our needs, unfortunately it's only available for Server and not Cloud. Is there any chance that this will be available for the Cloud instance as well?
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi Joel,

    Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.

    Regards,

    CoreSoft Labs Team

    by Pierre-Jean Constant on 2017-03-31
    A very nice add-on but why no DC support ?
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi Pierre,

    We're working on the JIRA Data Center support and it's almost ready.

    Stay tuned, version 2.0 is coming soon,

    Cheers,

    CoreSoft Labs Team

    by Joe Mullin on 2017-03-27
    Fantastic plugin to handle your SLA needs. My company uses JIRA Service Desk and we have an outsource company that handles a lot of our work. So, our IT department is a mixed group of in-house and oursourced techs. The outsourced company has specific contract-driven SLAs with monetary penalties if they aren't met, so it was critical that we had an accurate, reliable way of tracking SLAs that would only count time when assigned to one of their employees. The built-in JIRA Service Desk SLAs couldn't handle it, but SLA PowerBox handled it very well. And SLA PowerBox looks way better for the support staff with great SLA reporting and history tracking. It took more time to set up the SLAs in the beginning because you have to build your goals, behaviours, and SLA agreements, but those settings allow the system to be even more dynamic and flexible than the Service Desk SLAs. I've also contacted the SLA PowerBox support team many times about questions, feature requests, and a bug - and they have been very quick to respond, patient with me, and very helpful. All around, I've been impressed with SLA PowerBox. Thanks for making a great plugin!
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi,

    Thanks for the review. We're happy you like out add-on :) and we're working hard to make it much simpler when no sophisticated SLA Agreement is required.

    Cheers.

    CoreSoft Labs Team

    by First Last on 2017-02-01
    Hi guys, Can you please tell if the following is possible with your add-on. We are using Jira SD 3. According to one of our real SLA's we have 10 minutes to set ticket priority. But if a ticket arrives at 17.55, which is 5 minutes to the end of our working day, we still have 5 minutes after 9 o'clock the following morning, the calendar is 9x5. I cannot find a way how to set it properly in the standard Jira SD SLA section. So is your product versatile in such a way that it can support gaps inside a SLA? Maybe more custom rules? Thanks in advance.
    Was this review helpful?YesNo
    CoreSoft Labs

    Hi,

    Thank you for your question. Your case looks to be easy with SLA PowerBox. You need a SLA Metric with very simple behaviour with 2 actions: Start on issue created and finish on any event with additional JQL Condition "Priority is not EMPTY". If you need any further information please drop us an email to support@coresoftlabs.com or use our Service Desk.

    Regards,

    CoreSoft Labs Team

    Pricing

    10 users$2525 users$30050 users$750100 users$1500250 users$3000500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    CoreSoft Labs provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.0.3 Jira Server 6.3 - 7.6.1 Released 2017-10-21

    Summary

    Minor updates, bug fixes

    Details

    This is a bug fix release and performance improvements release.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SLA PowerBox - On Time Service Delivery via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.

    Similar apps