Customers have installed this add-on in at least 17 active instances.
    by CoreSoft Labsfor JIRA Server 7.0.0 - 7.4.1
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    CoreSoft Labs supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Monitor your IT Infrastucture & services directly from your JIRA without any external monitoring software

    Monitor your IT Infrastucture & services directly from your JIRA without any external monitoring software

    Monitor your infrastructure

    Powerful status reporing

    Advanced history analysis

    Many types of services can be monitored including websites, FTP servers, Mail servers, network printers and switches

    Simple and powerful reports and gagdet shows your services statuses to users and administrators. You can grant service-level permissions to view the reports and gadgets.

    PULSE provides history analysis for both service availability and service performance. You can analyze your server response time, processor usage or printer toner level. Everything with a simple charts.

    More details

    Extensive monitoring tool for JIRA replacing many external software and services. It can monitor your infrastructure using one of industry-standard protocols including:

    • ICMP (ping) for servers response time
    • HTTP(S) for website monitoring
    • FTP for File Servers availability
    • SMTP, POP3 and IMAP for Mail Servers availability
    • SSH for advanced servers monitoring (including custom script execution)
    • SNMP for network devices monitoring

    When a service fails you can create JIRA issue automatically as well as you can close it when the service is back.

    Monitoring can be executed according to your business calendars or around the clock.

    Simple reporting and gadget will keep you users and administrators updated in a single view, and mission critical systems statuses can visible even for non-JIRA users.

    User reviews

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    by Jim Siscaretti on 2016-10-07
    Installed the add-on added it to my dashboard. Result blank space with no way to update the property's.
    Was this review helpful?YesNo
    CoreSoft Labs

    Dear Jim,

    Thank you for using our add-on. It's essential to us to deliver high quality products to JIRA users and we're really sad reading your review. Our support team is waiting for every single request and in this case we didn't get any request from you. Please contact us by our support portal.


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    CoreSoft Labs provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.0.1 JIRA Server 7.0.0 - 7.4.1 Released 2016-10-04


    New reporting and enhanced wizard


    This release includes:

    • new reporting capabilities (updated graphs)
    • automatic reports refresh
    • favourite services option
    • service creation wizard updates
    • bugfixes


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate PULSE - Monitoring Tool for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for PULSE - Monitoring Tool for JIRA. You're prompted to log into MyAtlassian. PULSE - Monitoring Tool for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older PULSE - Monitoring Tool for JIRA versions compatible with your instance, you can look through our version history page.

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