33
Customers have installed this add-on in at least 33 active instances.
33
Customers have installed this add-on in at least 33 active instances.
    by Code Barrel Pty LtdAtlassian Verified
    Code Barrel Pty Ltd is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud, JIRA Server 7.2.0 - 7.3.8 and more versions
    Versions available for JIRA Server 7.1.0 - 7.1.10
    Unsupported
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Code Barrel Pty Ltd supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Find out what your customers really think

    Find out what your customers really think

    Embed NPS Surveys with ease

    Powerful Reports

    Monitor Customer Sentiment

    It's never been easier to get a regular pulse on how your customers feel about your service. Embedding a survey only takes a couple of seconds.

    Get your dev team in touch with your customers directly through JIRA!

    Want to see what all your promoters had to say in the last 2 weeks? Is your NPS improving?Find answers to these questions and more using NPS for JIRA's powerful new reports.

    The sentiment report lets you see what your customers love and hate specifically about your service.

    Drill down into individual feedback items to learn what your team should focus on next.

    More details

    NPS for JIRA Cloud is shutting down. We enjoyed building this product, but the sad reality is that we've simply not seen enough installs and conversions to paid to allow us to continue running this produce for JIRA Cloud.

    As such we've made the decision to shut down the Cloud service by 31st of August 2017.

    Please contact us via https://codebarrel.io/support if you have any questions.

    More details

    Net Promoter Score® surveys are a powerful tool for your team to accurately gauge customer sentiment. NPS for JIRA makes setting up new surveys easy.

    Simply copy and paste the provided markup into your site and you're ready to start collecting feedback to put your team directly in touch with your customers through JIRA.

    NPS for JIRA provides:

    • Easy configuration of new surveys
    • Powerful reports
      • Overall NPS score to instantly see what your customers think of your product
      • Sentiment report allowing you to quickly drill down into popular reasons for negative and positive feedback
      • NPS over time report to see if your NPS is improving
      • Powerful filtering to allow you to drill down into data by date and NPS score
    • New NPS custom fields to allow you to search for specific feedback items using JIRA's issue navigator.

    Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

    User reviews

    (7)
    Sign in to write a review
    by Peter Clarke on 2017-06-01
    Relatively simple to setup. And support has been excellent so far. However, not being able to set the frequency is an issue. Also, it'd be MUCH more powerful if it were able to be sent in an email.... after all, end-users are far more receptive to give feedback with engaging on their terms (ie. NOT when surprised after landing on your site).
    Was this review helpful?YesNo
    by John Lavides on 2016-10-11
    Hi, When will it be compatible to Jira server 7.2.0? We want to test this plugin on our Jira environment. Regards, John
    Was this review helpful?YesNo
    by jaguilar* on 2016-09-16
    Looks good, some questions; the plugin has integration with JiraServiceDesk? the survey can be send to customers? Is possible send a mail with the survey to reporter of issue instead of enable a site to answer the survey? is possible host the survey in/at JIRA instead embed a html in a external site?
    Was this review helpful?YesNo
    by Ronan Long on 2016-05-26
    Looks really good, but I'd like to get more information on how and when users are prompted to fill out the survey. Is a random subset of users prompted once every month ? Is it possible to change the polling frequency from 1 month to 2 weeks ? Can we make it so that all users get prompted rather than just a sample ?
    Was this review helpful?YesNo
    Code Barrel Pty Ltd

    Hi Ronan,

    Thanks for the review! Currently the NPS for JIRA add-on doesn't allow you change the polling frequency. I've raised an improvement request for this (NPSJ-4) for now. It's quite likely that we'll add the ability to control the polling frequency in a future release, but we haven't scheduled it yet.

    The plugin currently does poll all users (except ones that have previously opted out).

    Cheers,

    Andreas

    by Juan P Gomez on 2016-04-29
    Hello, Great plugin. It is really helpful to embed the code. In the near future, will it contain some "survey templates"? It would be perfect if that feature will be included. Best regards
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Code Barrel Pty Ltd

    Hi Juan,

    Thanks for the review! We've discussed the idea of more general survey templates before and think it would be useful. It's definitely something we'll consider in future. It would be fantastic if you could provide us with a few detailed examples of what would be the most useful for you. Please contact us with more information!

    Cheers,

    Andreas

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Code Barrel Pty Ltd is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Basic support resources are available for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-07-25

    Summary

    NPS for JIRA Cloud is shutting down

    Details

    NPS for JIRA Cloud is shutting down. We enjoyed building this product, but the sad reality is that we've simply not seen enough installs and conversions to paid to allow us to continue running this product for JIRA Cloud.

    We will honour existing paid subscriptions until their end date next month. As such we've made the decision to shut down the Cloud service by 31st of August 2017.

    Please contact us via https://codebarrel.io/support if you have any questions.

    Versions

    Version 1.0.6 JIRA Server 7.2.0 - 7.3.8 Released 2016-12-09

    Summary

    Fixed a bug in JIRA 7.2 that cause report to not display

    Details

    NPSJ-8 - There was a problem with how the javascript was initialised.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate NPS for JIRA - survey your customers via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for NPS for JIRA - survey your customers. You're prompted to log into MyAtlassian. NPS for JIRA - survey your customers begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older NPS for JIRA - survey your customers versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate NPS for JIRA - survey your customers.
    4. Click Install to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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