45
Customers have installed this add-on in at least 45 active instances.
    by Capital City ConsultantsAtlassian Verified
    Capital City Consultants is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.3.1 - 6.4.14 and more versions
    Versions available for JIRA Server 4.0 - 4.4.5
    JIRA Server 6.1 - 6.3
    JIRA Server 7.0.0 - 7.2.6
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Capital City Consultants supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    A very customizable email handler for JIRA with a user friendly configuration interface

    A very customizable email handler for JIRA with a user friendly configuration interface

    User Friendly Configuration Form

    Set Issue fields through Email

    Automatically set values on new Issues

    Our configuration form is compact and easy to understand. There are named sections for similar option groups. Helpful explanations are also provided for each field.

    You can configure the handler to set issue fields when you create or comment on an issue via email. System and custom fields are both supported!

    You can configure default values of issues created via email.

    More details

    Main Features

    • Simplified user interface for specifying handler parameters
    • Create an issue from an email.
    • Comment on an issue via email by including the issue key in the subject line.
    • Create users from the senders' email address.
    • Save non-JIRA-user email addresses.
    • Add JIRA-users found in email as watchers to issues.
    • Set JIRA System Fields (summary, description, assignee, etc.)
    • Set JIRA Custom Fields (single and multi-value fields)
    • Save email attachments to issues.
    • Save the email as an attachment to issues.

    See our plugin page for more details.

    Since this version is a complete rewrite, you may encounter some bugs. Please report bugs at: https://capitalplugins.atlassian.net/browse/EZGMH/

    User reviews

    (13)
    Sign in to write a review »
    by Michel Barros on 2013-11-13
    I fully agree with Eric. This sounds perfect for us too. But, it's November/2013 any news or even a date set to the new release? We use Jira 6.x.
    4 out of 4 found this review helpful
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    Capital City Consultants

    We have just released a Jira 6.1+ compatible version of this plugin. We finally rebooted this plugin and released a 6.1+ compatible version as a commercial plugin so we can commit to keeping it up to date going forward
    by Eric on 2013-09-01
    This *sounds* perfect for what we need...but we need it for Jira 5.x and soon Jira 6.x. Comments above say May 2013 support for Jira 5.x/6.x, but it's August and no update. Any news on ths?
    Was this review helpful?YesNo

    Capital City Consultants

    We have just released a Jira 6.1+ compatible version of this plugin. We finally rebooted this plugin and released a 6.1+ compatible version as a commercial plugin so we can commit to keeping it up to date going forward
    by Nancy Belser on 2012-10-02
    Love the plugin; unfortunately, may have to find something else since this plugin is not 5.x compatible. Any ETA yet?
    Was this review helpful?YesNo

    Capital City Consultants

    We will release an update compatible with JIRA v5+ prior to the AtlasCamp Conference starting on the 22nd of May 2013. The Plugin will have been tested and working on any version of JIRA 6 out by that date.

    .......well, that cake was a total lie (20150303). We finally rebooted this plugin and released a 6.1+ compatible version as a commercial plugin so we can commit to keeping it up to date going forward
    by Anthony Schneider on 2012-06-26
    Awesome plugin. After being knocked back for any funding for something like JEMH I found yours which is simpler and exactly what we needed. Thanks.
    Was this review helpful?YesNo
    by Gowtham Naraharisetty on 2012-06-05
    Firstly, this has been a very useful plugin for us in 4.4. Thanks! Any ETA on when this will be available for 5.0? This is the only thing that is blocking us from upgrading to 5.0, and I can't find another mail handler plugin on the market that provides all these features. Appreciate your response
    Was this review helpful?YesNo

    Capital City Consultants

    We will release an update compatible with JIRA v5+ prior to the AtlasCamp Conference starting on the 22nd of May 2013. The Plugin will have been tested and working on any version of JIRA 6 out by that date.

    ....well, that cake was a total lie (20150303). We finally rebooted this plugin and released a 6.1+ compatible version as a commercial plugin so we can commit to keeping it up to date going forward

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Capital City Consultants is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Capital Addons Inc. supports CCC EZGooey Message Handler. You can visit the support site to get help.

    Get support

    Versions

    Version 3.0.6 JIRA Server 6.3.1 - 6.4.14 Released 2016-12-09

    Summary

    Bugfix/Feature Release for pre7.0 JIRA Versions (6.3.1 - 6.4.14)

    Details

    This bugfix/feature release for PRE-7.0 versions of JIRA (6.3.1 - 6.4.14).

    With this release you can enjoy more of the simplified user interface and easy to understand configuration options along with the ability to set/update more JIRA system/custom fields.

    For more information please visit the Atlassian Cloud online documentation located here.

    Thanks!

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate CCC EZGooey Message Handler via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for CCC EZGooey Message Handler. You're prompted to log into MyAtlassian. CCC EZGooey Message Handler begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older CCC EZGooey Message Handler versions compatible with your instance, you can look through our version history page.

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