90
Customers have installed this add-on in at least 90 active instances.
    by Candyliofor JIRA Server 6.4 - 7.3.6
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Candylio supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Customer Satisfaction for JIRA and Service Desk

    Customer Satisfaction for JIRA and Service Desk

    Real-time insights into your project.

    Know what your reporters really think.

    A product that performs for every team.

    Our reports are so simple that anyone can understand them.

    Our satisfaction reports can be drilled down to the ticket level.

    Your employees don’t need to remember “another” password to participate

    Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!

    Customize the email content and branding to improve engagement.

    Control when the surveys are sent with JIRA workflow events.

    More details

    • Real-time insights into your project.
      • Candylio reports are so simple that anyone can understand them.
      • Satisfaction reports can be drilled down to the ticket level.
    • Know what your reporters really think.
      • Your employees don’t need to remember “another” password to participate
      • Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
    • A product that performs for every team.
      • Customize the email content and branding to improve engagement.
      • Control when the surveys are sent with JIRA workflow events.
      • Reduce number of emails sent with powerful JQL filters.

    For more details, please refer to this Installation and User Guide!

    User reviews

    (11)
    Sign in to write a review
    by Michael Lasonde on 2017-03-08
    Would it be possible to have the option to choose between 5 or 10 stars?
    Was this review helpful?YesNo
    Candylio

    Hi Michael,

    We currently only support 5 points rating scale. On the future iterations we are planning to support other rating scales such as 2,3,4 rating scales. Beyond 5 points, we afraid that this could affect the user experience on mobile.

    Cheers,

    Candylio team.

    by Andrew lindstrom on 2016-10-24
    Howdy, It would be great if there was a way to CC someone when the email goes out to confirm that they are being sent and to monitor who is getting the emails.
    Was this review helpful?YesNo
    Candylio

    Hi Andrew,

    Thanks for the feature suggestion. If you are interested in test emails, we have you covered. On the settings page, admins have the option to send test emails with a click of a button. We hope you'll like it.

    Feel free to add any other suggestions here http://support.candylio.com:8080/servicedesk/customer/portal/2

    Candylio team.

    by julioaguilarca on 2016-10-13
    Hello, its possible include in the survey request type of issue or SLA information?
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Candylio

    Hi Julio,

    Would you please clarify your question? Where do you want to include the survey request type / SLA information, e.g. in the survey email, on the report screen, or on the rating screen?

    Regards,

    Candylio Support

    by Sergey Sukhaninskiy on 2016-10-06
    Good plugin and best friendly support! =) Thank you very much!
    Was this review helpful?YesNo
    by jaguilar* on 2016-09-29
    Hello, good plugin Question: its possible change the icons of evaluation? xeg use stars, hands, other simbols?
    Was this review helpful?YesNo
    Candylio

    Hello jaguilar,

    Different rating types (and symbols) will be available in the next major release (i.e. version 2.0). In the mean time, only the emotion symbols are available.

    UPDATE: new symbols including stars and numbers have been made available in 1.14.

    Cheers,

    Candylio Support

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Candylio provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    Version 1.15.3 JIRA Server 6.4 - 7.3.6 Released 2017-04-25

    Summary

    Minor bug fixes

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Customer Satisfaction Survey for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Customer Satisfaction Survey for JIRA. You're prompted to log into MyAtlassian. Customer Satisfaction Survey for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Customer Satisfaction Survey for JIRA versions compatible with your instance, you can look through our version history page.

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