35
Customers have installed this add-on in at least 35 active instances.
    by Candyliofor JIRA Server 6.4 - 7.2.2
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    Supported
    Candylio supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Customer Satisfaction for JIRA and Service Desk

    Customer Satisfaction for JIRA and Service Desk

    Real-time insights into your project.

    Know what your reporters really think.

    A product that performs for every team.

    Our reports are so simple that anyone can understand them.

    Our satisfaction reports can be drilled down to the ticket level.

    Your employees don’t need to remember “another” password to participate

    Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!

    Customize the email content and branding to improve engagement.

    Control when the surveys are sent with JIRA workflow events.

    More details

    • Real-time insights into your project.
      • Candylio reports are so simple that anyone can understand them.
      • Satisfaction reports can be drilled down to the ticket level.
    • Know what your reporters really think.
      • Your employees don’t need to remember “another” password to participate
      • Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
    • A product that performs for every team.
      • Customize the email content and branding to improve engagement.
      • Control when the surveys are sent with JIRA workflow events.
      • Reduce number of emails sent with powerful JQL filters.

    For more details, please refer to this Installation and User Guide!

    User reviews

    (7)
    Sign in to write a review »
    by jaguilar* on 2016-09-29
    Hello, good plugin Question: its possible change the icons of evaluation? xeg use stars, hands, other simbols?
    Was this review helpful?YesNo

    Candylio

    Hello jaguilar,

    Different rating types (and symbols) will be available in the next major release (i.e. version 2.0). In the mean time, only the emotion symbols are available.

    Cheers,

    Candylio Support

    by Debbie Sprenger on 2016-08-04
    Hi, I have some questions: Is it possible to change the recipient of the automatic email to a jira field of your choice? Now I can only select the reporter as the recipient. Is it possible to change the content of the email? I'd like to add a text field where the customer can leave their comments on the rate they give us. Also I'd like to have more control of when to send the survey. Can I select some rules of when to send it. For example only for a certain issuetype, or randomly (selecting the frequency), or manually decide not to send it out for certain issues. Looking forward to hear from you!
    Was this review helpful?YesNo

    Candylio

    Hi Debbie,

    Thank you for your questions.

    "Is it possible to change the recipient of the automatic email to a jira field of your choice?"

    • Candylio: This is now possible with v1.10 release - Advance JQL filtering.

    "Is it possible to change the content of the email?"

    • Candylio: Yes it is, you can change the content of the email in our Configuration screen, please see our Installation and User Guide for more details.

    "I'd like to add a text field where the customer can leave their comments on the rate they give us."

    • Candylio: We provide an optional comment text field on the rating page which is showed after the user clicks on the emoticon in the email. We don't provide a text field in the email (if that's what you would like to add).

    "Also I'd like to have more control of when to send the survey. Can I select some rules of when to send it." We plan to add this capability in the next version.

    • Candylio: This is now possible with v1.10 release - Advance JQL filtering.

    UPDATED (Sept. 12, 2016): Hi Debbie, a new version (1.10) has been released. Now you can control when to send the survey for some issue types, priorities, or any assignees with JQL! You can find the new JQL filter in the Advanced tab on the CSAT administration page. Please try it out and feel free to let us know if you have any other issues!

    Cheers!

    by Cristian Visoiu on 2016-07-05
    Very nice plugin and the support, is the BEST :). Thank you Candylio!
    2 out of 2 found this review helpful
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    by Arthur T on 2016-06-29
    Hi Can we generate a report for this for months on how may ratings acquired?
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Candylio

    UPDATED (4th Aug, 2016): We are pleased to announce that version 1.9 was just released on 3rd Aug, 2016. Now you can generate a CSV report of feedback for months on the All Feedback page. Please feel free to try it out. Any feedback will be greatly appreciated!

    by Luca Sokoll on 2016-06-07
    Lovely plugin - ties in nicely with the Atlassian style UI and works really well. The Candylio team are great and are efficient and patient when you have a problem.
    2 out of 2 found this review helpful
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    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Harry supports Customer Satisfaction Survey for JIRA. You can visit the support site to get help.

    Get support

    Versions

    Version 1.10.6 JIRA Server 6.4 - 7.2.2 Released 2016-09-26

    Summary

    Bugfix for the email issue in JIRA 6.4. Allow to send test email in Config page.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Customer Satisfaction Survey for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Customer Satisfaction Survey for JIRA. You're prompted to log into MyAtlassian. Customer Satisfaction Survey for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Customer Satisfaction Survey for JIRA versions compatible with your instance, you can look through our version history page.

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