Customers have installed this add-on in at least 38 active instances.
    by Avantfor JIRA Server 7.0.0 - 7.4.1 and more versions
    Versions available for JIRA Server 6.2 - 6.4.14
    Avant supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    The Root Cause Analysis plugin provides downstream feedback and reporting analysis that fits seamlessly into your JIRA workflow

    The Root Cause Analysis plugin provides downstream feedback and reporting analysis that fits seamlessly into your JIRA workflow

    Document your Root Cause Investigations with Ease

    Intuitive Feedback based Dashboard Gadget

    Deep-Dive Reporting Capabilities

    All Root Cause Analysis details are available on the JIRA Issue screen. Once the Root Cause Issue is selected, the user/date fields are automatically populated and notifications are sent out to complete their summaries.

    Each user's gadget displays Root Cause Analysis information for issues which require attention and serves as a visual reminder to take action. Once the applicable summary is entered, the entry will no longer be shown.

    Utilize a custom filter or drill down on a specific project. Narrow your search down to a specific user and/or specific defect factors in order to get the data you need. Sort the results based on any available column.

    More details

    With the Root Cause Analysis plugin for JIRA, users can quickly and easily document the root cause of an issue. Users involved in the resolution of the Root Cause Issue are notified, providing immediate insight into the downstream effects of their work. The Root Cause Analysis plugin provides:

    • The ability to classify defects by their customizable root cause Introduction and Detection Factors
    • Deep-dive reporting capabilities making reporting options limitless
    • Full auditability, all plugin activity within each issue is tracked within the issue
    • A complete workflow condition set allows you the flexibility to define how to make the plugin part of your JIRA process
    • An interactive dashboard gadget serves as a visual reminder to provide insight into outstanding root cause analyses
    • An administration panel for configuring the plugin to best suit your organizational needs

    Try the one and only Root Cause Analysis plugin for JIRA! Stop fixing symptoms and start drilling down to the Root Cause!

    User reviews

    (4)Sign in to write a review

    There are no reviews yet. Be the first to review this add-on.


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Avant provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 2.4 JIRA Server 7.0.0 - 7.4.1 Released 2017-05-25


    Bug fixes


    • Fixed issue which caused the Root Cause Analysis to fill up log files unnecessarily
    • Fixed log file exceptions which caused triggers to stop functioning
    • Fixed bug where the Root Cause Analysis panel was shown as expanded but fields were empty


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Root Cause Analysis via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Root Cause Analysis. You're prompted to log into MyAtlassian. Root Cause Analysis begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Root Cause Analysis versions compatible with your instance, you can look through our version history page.

    Similar add-ons