9,425
Customers have installed this app in at least 9,425 active instances.
    by Atlassianfor Confluence Server 6.4.1 - 6.7.1
    Supported
    Atlassian supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
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    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    Check the Health of your Instance

    Scan your logs with Log analyzer

    Easily create a support request

    Identify problems with your Jira Instance and quickly solve them by following the advice in knowledge base articles.

    In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Create a Atlassian Support Request, complete with attached log and configurations files, without leaving the application

    More details

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log analyzer, you can find solutions to problems in seconds.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem.

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    Reviews for server

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    by Gonchik Tsymzhitov on 2017-12-25
    It is so good add-on for administrators. It will be nice if you set compability with Confluence 6.6.0. Thanks. Cheers, Gonchik Tsymzhitov
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    by Matt Rochester on 2017-12-11
    Best toaster ever
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    Pricing

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    Documentation

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    Versions

    Version 1.8.9 Confluence Server 6.4.1 - 6.7.1 Released 2018-02-19

    Summary

    Bugfix release

    Details

    ATST-789: Cannot create support zip when default language is set to any language other than English

    Installation

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Confluence via search. Results include app versions compatible with your Confluence instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Confluence versions compatible with your instance, you can look through our version history page.

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