Preinstalled
This app comes preinstalled in JIRA Server, Confluence Server & other products.
    by Atlassianfor multiple products
    JIRA Server 6.4 - 7.3.8
    Confluence Server 5.7 - 6.3.3
    FishEye/Crucible 3.6.0 - 4.4.2
    Bamboo Server 5.7.0 - 6.1.1
    Bitbucket Server 3.5.0 - 5.3.0
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    Supported
    Atlassian supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Get it nowFree app

    The Support Tools Plugin helps you identify and fix issues, and contact Atlassian Support when you need help

    The Support Tools Plugin helps you identify and fix issues, and contact Atlassian Support when you need help

    Check the Health of your Instance

    Scan your logs with Hercules

    Easily create a support request

    Identify problems with your JIRA or Confluence Instance and quickly solve them by following the advice in knowledge base articles.

    In a single-click, Hercules will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Create a Atlassian Support Request, complete with attached log and configurations files, without leaving the application

    More details

    The Support Tools Plugin helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your JIRA or Confluence Instance and links you through to documentation to quickly and easily fix them.

    In a single click the Hercules Log Scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Hercules, you can find solutions to problems in seconds.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem.

    User reviews

    (72)
    Sign in to write a review
    by William Martin on 2017-08-15
    I didn't know this existed. I don't know what this does. What is this?
    Was this review helpful?YesNo
    by Fyodor on 2017-08-14
    Hello! Is it compatible with latest Jira version (7.4.2)? From "versions" tab - "the last version is 3.10.6 • JIRA Server 6.4 - 7.3.8," Thanks.
    1 out of 1 found this review helpful
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    by Duong Tran on 2017-06-23
    Quick painless update.
    Was this review helpful?YesNo
    by William Wynn on 2017-01-13
    Version 3.9.16 no longer has the bug during updating. Everything is working fine now.
    Was this review helpful?YesNo

    Pricing

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    Documentation

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    Wiki

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    Versions

    Version 3.10.6 JIRA Server 6.4 - 7.3.8,
    Confluence Server 5.7 - 6.3.3,
    FishEye/Crucible 3.6.0 - 4.4.2,
    Bamboo Server 5.7.0 - 6.1.1,
    Bitbucket Server 3.5.0 - 5.3.0
    Released 2017-04-24

    Summary

    Bugfix release

    Details

    Fixed security issue

    Installation

    1. Log into your Atlassian application instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Support Tools Plugin via search. Results include app versions compatible with your Atlassian application instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Support Tools Plugin versions compatible with your instance, you can look through our version history page.

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