21Preinstalled
This add-on comes pre-installed in JIRA Cloud, Confluence Cloud & other products.
Preinstalled
This add-on comes pre-installed in JIRA Server, Confluence Server & other products.

Support Tools Plugin

by Atlassian for multiple products
JIRA Server 5.1 - 6.4.1
Confluence Server 4.3 - 5.7.1
FishEye 2.9.2 - 3.7.0
Bamboo Server 4.4.8 - 5.8.1
Crucible 2.9.2 - 3.7.0
Stash 2.10.0 - 3.8.0
JIRA Cloud
Confluence Cloud
FishEye Cloud
Bamboo Cloud
Crucible Cloud
Stash Cloud
See more versions
Supported
Atlassian supports this add-on.

Get support

Supported
Atlassian supports this add-on.

Get support

Data CenterData Center
This add-on is compatible with the clustering and high-availability capabilities of our products.

    The Support Tools Plugin helps you identify and fix issues, and contact Atlassian Support when you need helpl

    Scan your logs with Hercules

    Easily create a support request

    Get all your system information

    In a single-click, Hercules will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Create a Atlassian Support Request, complete with attached log and configurations files, without leaving the application

    Browse the system information easily, including system variables, plugins and software versions.

    Scan your logs with Hercules

    Easily create a support request

    Get all your system information

    In a single-click, Hercules will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Create a Atlassian Support Request, complete with attached log and configurations files, without leaving the application

    Browse the system information easily, including system variables, plugins and software versions.

    Pricing overview

    This add-on is free for Server instances.

    You may download and install it using the Universal Plugin Manager inside of your Atlassian application.

    This add-on is free and pre-installed on your Cloud instance.

    User reviews

    (21)Sign in to write a review »
    by Javier A. Ortiz Bultrón on 03 May 2013
    Great way to provide support!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Lívanec Jaroslav on 24 Mar 2015
    You can only see on events and cannot drive your developers. I understand, this software make lazy people, that want not be controled. 90% gadgets and reports are unusable for managing :(
    Was this review helpful?YesNo
    by Sorin Sbarnea on 10 Feb 2015
    How many years do we have to wait till we would see this in Crowd?
    Was this review helpful?YesNo

    Vendor response

    Thanks for getting in touch.  We have an open feature request to look at adding the Support Tools Plugin to Crowd here:
    Please take a moment to watch that issue so that you'll received updates when we have anything new to report.
    by Perry Hunter on 20 Mar 2014
    Great toolset, great support!
    Was this review helpful?YesNo
    by Tran Le on 20 Dec 2013
    Will it support JIRA 6.1.* soon?
    Was this review helpful?YesNo

    More details

    The Support Tools Plugin helps you identify and fix issues, and contact Atlassian Support when you need help.

    In a single click the Hercules Log Scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Hercules, you can find solutions to problems in seconds.

    When you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem.

    More details

    The Support Tools Plugin helps you identify and fix issues, and contact Atlassian Support when you need help.

    In a single click the Hercules Log Scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Hercules, you can find solutions to problems in seconds.

    When you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem.

    Free add-on FAQ

    Good news! This add-on is free.

    Free add-on FAQ

    Good news! This add-on is free.

    Support

    Atlassian supports Support Tools Plugin. You can visit the support site to get help.

    Get support

    Atlassian supports Support Tools Plugin. You can visit the support site to get help.

    Get support

    Release notes

    JIRA Cloud, Confluence Cloud, FishEye Cloud, Bamboo Cloud, Crucible Cloud, Stash Cloud

    New features:

    • support for Stash Data Center
    • improves the thread dumps format
    • creation of the support ZIP file is asynchronous, preventing possible time out if the file creation takes too long

    Fixes:

    • fixes incorrect Healthcheck badges in Confluence
    • fixes various issues with retrieving the log file in Confluence Data Center

    Release notes

    version 3.5.27JIRA Server 5.1 - 6.4.1, Confluence Server 4.3 - 5.7.1, FishEye 2.9.2 - 3.7.0, Bamboo Server 4.4.8 - 5.8.1, Crucible 2.9.2 - 3.7.0, Stash 2.10.0 - 3.8.0

    Minor bugfixes

    Installation

    1. Log into your Atlassian application instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Support Tools Plugin via search. Results include add-on versions compatible with your Atlassian application instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Support Tools Plugin versions compatible with your instance, you can look through our version history page.

    This add-on is pre-installed on your Cloud instance.

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