Stay on top of your service requests and make your customers happy
The service request workflow for Jira Service Desk has been designed based on ITIL recommendations. It helps your service desk agents to efficiently track requests to ensure that your customers receive excellent customer service.
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Version 1.0 • Jira Server 7.0.0 - 7.2.13 • Released 2016-10-31
ITIL-based workflow for service requests