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    by Atlassian Labsfor JIRA Server 7.1.5 - 7.1.10
    Unsupported
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    UnsupportedData Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
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    Efficiently respond to incidents to restore systems and services to normal operation to reduce business impact

    Efficiently respond to incidents to restore systems and services to normal operation to reduce business impact

    More details

    The incident management workflow for JIRA Service Desk has been designed based on ITIL recommendations. It allows your service desk agents to efficiently identify, diagnose and respond to customer incidents to ensure that normal service is resumed as quickly as possible!

    You might also be interested in the change management workflow at https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change.

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    Versions

    Version 1.5 JIRA Server 7.1.5 - 7.1.10 Released 2016-11-01

    Summary

    Updated the workflow

    Installation

    See this app's documentation for more information.

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