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    by Atlassian Labsfor JIRA Server 7.1.5 - 7.1.10
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    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Data Center
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    Efficiently respond to incidents to restore systems and services to normal operation to reduce business impact

    Efficiently respond to incidents to restore systems and services to normal operation to reduce business impact

    More details

    The incident management workflow for JIRA Service Desk has been designed based on ITIL recommendations. It allows your service desk agents to efficiently identify, diagnose and respond to customer incidents to ensure that normal service is resumed as quickly as possible!

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    Support

    JIRA Service Desk Incident Management isn't formally supported.

    Versions

    Version 1.0 JIRA Server 7.1.5 - 7.1.10 Released 2016-04-22

    Summary

    An incident management workflow based on ITIL guidelines

    Installation

    See this add-on's documentation for more information.

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