Admin Helper for JIRA

(8) 1712 downloads Atlassian Labs Admin toolsAvailable for JIRA 5.0 - 5.2.11 and JIRA OnDemand Unsupported
This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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Unsupported
This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

Ask a question

Admin Helper for JIRA

Wondering why your field isn't showing up on the View Issue, Edit Issue or Create Issue screens?

Wondering why a user can or can't see a certain issue?

Wondering why a user did or didn't get a certain notification?

The Admin Helper for JIRA answers these questions!

Field Helper

The Admin Helper for JIRA shows JIRA Administrators why a field isn't appearing on a screen and gives you explicit instructions on how to make it appear.

The Admin Helper for JIRA works with JIRA system fields and custom field types, and detects all the reasons why your field is not appearing on a specific screen:

  • Is the field on the screen you're viewing?
  • Is the field hidden in the field configuration?
  • Does the field have the correct issue/project context?
  • Does the field have a value?

For special system fields, the JIRA Admin Helper can pinpoint field specific problems, like:

  • Issue Links are not showing up because Issue Linking is turned off, or there are no links for this issue.
  • Specific permissions (such as the assignee permission or resolve issue permission) which affect whether a user can edit a field.
The Where is my field? link can be found on:
  • Create Issue dialog - in Configure Fields pop up
  • Edit issue dialog - in Configure Fields pop up
  • View Issue page - in More Actions menu
  • Issue Navigator page - in cog menu

Permission Helper

Show JIRA Administrators why a user can or can't see a certain issue. Permission Helper looks at each condition which could determine whether the user has permission or not, and offers advice on how to change the settings.

Admin Helper for JIRA can be used to address specific problems, such as:

  • Determining why anonymous users have access to projects or issues
  • Understanding the impact of Issue Security Schemes

The Permission Helper link can be found on:

  • View Issue page - in More Actions menu
  • Issue Navigator page - in cog menu
  • Administration - Permission Helper page (use keyboard shortcut 'gg')

Notification Helper

This add-on shows JIRA Administrators why a user does or doesn't get a certain notification, such as when an issue is commented on. Just like the Permission Helper, NotificationHelper looks at each condition which may determine whether the user has permission or not, and offers advice on how to change the settings.

The Notification Helper link can be found on:

  • View Issue page - in More Actions menu
  • Issue Navigator page - in cog menu
  • Administration - Notification Helper page (use keyboard shortcut 'gg')

This add-on is visible only to JIRA Administrators.

This add-on is a must-have for all JIRA Administrators. And, it's free!

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Pricing overview

This add-on is free for download instances.

You may download and install it using the Universal Plugin Manager inside of your Atlassian application.

This add-on is free and pre-installed on your OnDemand instance.

User reviews

(8)Sign in to write a review »
by aharshba on 26 Sep 2013
When is this going to be supported in the JIRA 6.x releases?
4 out of 5 found this review helpful
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Vendor response

Hi Aharshba, The Admin Helper has been bundled with JIRA since 5.2, so it's already available in 6.x, no need to install :) Regards, Chris
by Jonathan Abad on 06 May 2013
So. So. Good. This is a great addition to the toolbox for new and old hands at JIRA admin work. Sometimes you just miss the little things and this makes sure that nothing falls through the cracks.
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by Neeraj Tiwari on 11 Oct 2012
When will it start supporting JIRA 5.1.6?
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Vendor response

Version 1.3 of the plugin supports JIRA 5.0 - 5.1.6 and will also work in JIRA 5.2 when it's released.

by Matt Doar (ServiceRocket) on 14 Sep 2012
Nice idea, and I'm glad to see more admin plugins appearing. This one needs more documentation than just the screen shots! For example, where should an admin expect to find the "Where is my field" operation? Not in the Administration screen with the other two Helpers, but under the More Actions button in an issue. Minor nit: one of the screenshots has "can" instead of "cannot" in its title
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Vendor response

Thanks for the feedback. We have updated the documentation to list where the admin helper actions can be found.

by Oğuz Kağan Aslan on 08 Aug 2012
Good plugin for newbee admins. No permission problems from now on!
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Additional screenshots

Additional screenshots

Free add-on FAQ

Good news! This add-on is free.

Free add-on FAQ

Good news! This add-on is free.

Support

Admin Helper for JIRA isn't formally supported.

Admin Helper for JIRA isn't formally supported.

Release notes

JIRA OnDemand

Fixed numerous major and minor bugs.

Release notes

version 1.5JIRA 5.0 - 5.2.11

Fixed numerous major and minor bugs.

Installation

  1. Log into your JIRA instance as an admin.
  2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
  3. Click Find new add-ons from the left-hand side of the page.
  4. Locate Admin Helper for JIRA via search. Results include add-on versions compatible with your JIRA instance.
  5. Click Install to download and install your add-on.
  6. You're all set! Click Close in the Installed and ready to go dialog.

To find older Admin Helper for JIRA versions compatible with your instance, you can look through our version history page.

This add-on is pre-installed on your OnDemand instance.

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