Customers have installed this app in at least 366 active instances.
    by Go2GroupAtlassian Verified
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    for JIRA Server 7.0.0 - 7.4.2 and more versions
    Versions available for JIRA Server 4.0 - 6.4.14
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Go2Group supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    JIRA integration with Salesforce, SugarCRM and MS Dynamics

    JIRA integration with Salesforce, SugarCRM and MS Dynamics

    Highly Configurable

    Extensive control of comments

    Display CRM fields in JIRA

    Control which values are copied between JIRA and CRM

    Share fields, comments & attachments between JIRA issues and ANY CRM record type!

    Link multiple JIRA issues to one CRM record or multiple CRM records to one JIRA issue

    Copy comments between JIRA and any CRM record either automatically or manually

    Control which comments are copied and the visibility of those comments in the other system

    Control which CRM fields are displayed in JIRA

    Display data from multiple CRM records

    More details

    Go2Group's CRM Plugin for JIRA allows you to automatically exchange data between JIRA and CRM, displaying CRM data on your JIRA issue screen and JIRA data in your CRM system. It is highly configurable, supports many-to-many mappings in both directions and supports custom fields and objects.

    This product can be used with these CRM systems

    • Salesforce.com
    • SugarCRM

    Works with JIRA 4.* through JIRA 7.*

    User reviews

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    by Admin on 2016-09-13
    When looking for a plugin to work with both JIRA and SugarCRM, this solution was the best fit. It allows us to track our projects in relation to different organizations that we interact with and copies over all of our custom fields along the way.
    Was this review helpful?YesNo
    by Suman Deep on 2016-08-04
    This Plugin is Great. We have this for a while now and the Support team, they are AMAZING. We have been using the SFDC-Jira integration very heavily and this plugin outperforms the expectation. Ask for a feature/issue and they have a solution to it. Good going guys. thanks
    Was this review helpful?YesNo
    by Zachary McGeary on 2016-07-08
    Overall, we've had a really great experience with the CRM Plugin. Our org has some specific customizations that no solution in the marketplace can accommodate, however the CRM Plugin allowed us to work creatively to solve these challenges. And the possibility for custom work is comforting in case any of our business requirements change in the future. Out of the box, this plugin easily supports a straightforward integration. But don't be mistaken, this is a highly configurable tool that can be very flexible. I strongly encourage reading all of the documentation in order to ensure that you are maximizing the value that the plugin can deliver. Fortunately, we've been able to manage the configuration without much support from Go2Group but the few times that we reached out to them they were incredibly responsive.
    1 out of 1 found this review helpful
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    Thank you.

    by Kishore Ummadisetti on 2016-02-25
    We have come across business requirement for Salesforce custom object integration with JIRA. I found Go2Group CRM plugin as the best one available after evaluation. It is easy to implement and offers great functionality. The experience with the support team have been excellent from evaluation to implementation.
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    Thank you!

    by Brian Chow on 2015-11-19
    Nearly every communication I've had with this company required a follow up email several days later asking that they actually respond. I had requested in-depth documentation on this products capabilities and they stated that it was so simple, it didn't need any. To be fair, their plugin does work, but be warned, when working with SugarCRM, the behavior that restricts available contacts to the selected account is hard coded between account and contact, and doesn't work with any other module related to Account. They did offer to add this feature, but ONLY after requesting a refund (which they denied). I'm sure this plugin works great with Salesforce, but I would steer clear for SugarCRM -- there are other products here that work with more flexibility and achieve the same results for 1/5th the cost. Also, this plugin regularly costs $2k/year, that you must pay every year. It's not a support/maintenance contract. If you don't pay up again the following year, you lose the functionality of the plugin. If you are on a small license tier with JIRA, this easily costs more than the base JIRA licensing. Pros: What it does do, it does without issue Cons: Horrible communication, requiring follow up to get a response to nearly every request, some responses taking weeks to get. Extremely expensive at $2k, and is a yearly service, not a purchase /w maintenance license. Some behaviors are hard coded, and do not work with any custom modules related to account, even when properly built using only SugarCRM studio
    1 out of 1 found this review helpful
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    Thank you for your feedback.


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    Version 6.3.3-54951 JIRA Server 7.0.0 - 7.4.2 Released 2017-07-27


    Bug fixes and improvements



    • When defining JIRA/CRM Field Mappings, the CRM field name selected is sometimes formatted incorrectly


    • Option to copy Salesforce Chatter feed comments to JIRA


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Salesforce Plugin via search. Results include app versions compatible with your JIRA instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Salesforce Plugin versions compatible with your instance, you can look through our version history page.

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