Customers have installed this add-on in at least 336 active instances.
    by Go2Group for JIRA Server 7.0.0 - 7.0.10 and more versions
    Versions available for JIRA Server 4.0 - 6.4.12
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Go2Group supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Connect Salesforce, SugarCRM or Microsoft Dynamics CRM with Atlassian JIRA

    Connect Salesforce, SugarCRM or Microsoft Dynamics CRM with Atlassian JIRA

    Highly Configurable

    Extensive control of comments

    Display CRM fields in JIRA

    Control which values are copied between JIRA and CRM

    Share fields, comments & attachments between JIRA issues and ANY CRM record type!

    Link multiple JIRA issues to one CRM record or multiple CRM records to one JIRA issue

    Copy comments between JIRA and any CRM record either automatically or manually

    Control which comments are copied and the visibility of those comments in the other system

    Control which CRM fields are displayed in JIRA

    Display data from multiple CRM records

    More details

    Go2Group's CRM Plugin for JIRA allows you to automatically exchange data between JIRA and CRM, displaying CRM data on your JIRA issue screen and JIRA data in your CRM system. It is highly configurable, supports many-to-many mappings in both directions and supports custom fields and objects.

    This product can be used with these CRM systems

    • Salesforce.com
    • SugarCRM
    • Microsoft Dynamics CRM.

    Works with JIRA 4.* through JIRA 6.*

    User reviews

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    by Brian Chow on 2015-11-19
    Nearly every communication I've had with this company required a follow up email several days later asking that they actually respond. I had requested in-depth documentation on this products capabilities and they stated that it was so simple, it didn't need any. To be fair, their plugin does work, but be warned, when working with SugarCRM, the behavior that restricts available contacts to the selected account is hard coded between account and contact, and doesn't work with any other module related to Account. They did offer to add this feature, but ONLY after requesting a refund (which they denied). I'm sure this plugin works great with Salesforce, but I would steer clear for SugarCRM -- there are other products here that work with more flexibility and achieve the same results for 1/5th the cost. Also, this plugin regularly costs $2k/year, that you must pay every year. It's not a support/maintenance contract. If you don't pay up again the following year, you lose the functionality of the plugin. If you are on a small license tier with JIRA, this easily costs more than the base JIRA licensing. Pros: What it does do, it does without issue Cons: Horrible communication, requiring follow up to get a response to nearly every request, some responses taking weeks to get. Extremely expensive at $2k, and is a yearly service, not a purchase /w maintenance license. Some behaviors are hard coded, and do not work with any custom modules related to account, even when properly built using only SugarCRM studio
    1 out of 1 found this review helpful
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    by April on 2015-11-13
    GREAT plugin! Every time a user says, "It would be nice if it did X," I find that there's an easy way to configure exactly that. If I do have a question, the support team is very helpful and responsive. This one is a keeper :)
    Was this review helpful?YesNo
    by Brian E on 2015-09-10
    I am very happy with this plugin. It works well, is loaded with features, and the team has been very responsive.
    Was this review helpful?YesNo

    Vendor response

    We really try to treat all of our clients well. Big or small. Thank you fo rthe kind words.

    by Sven Vogt on 2015-09-04
    It is a rare case that you think "The feature X would be useful" and the add-on already has it. Together with the responsiveness and competence of the staff, this add-on offers everything you could wish for.
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    Vendor response

    Thank you.

    by 5033 - Darren Sessions on 2015-08-18
    tl;dr: this is the RIGHT plugin to use, not the other ones. Why? We switched from another Salesforce <--> JIRA integration plugin after we started getting serious about escalating cases from Salesforce into JIRA for DevOps involvement. The old plugin was bug riddled and never worked consistently. It also had a weird requirement to have a 1-to-1 relationship between the Salesforce user and the JIRA user it was filing the issue with, which meant we had to use a lot more licenses on our JIRA side. From the start we received great support, and had all my questions answered in short order. After the initial learning curve, I'm now doing things like adding custom fields and links to opportunities to our Professional Services projects, and then doing linking from our Support issues in SFDC back into JIRA for escalations with a simple button push on the SFDC side. Our support engineers are now able to escalate to DevOps easily, and no longer need their own JIRA logins. Overall, have been very surprised and impressed with the stability of the plugin and the flexibility in configuration and setup it gives you. We're primarily using it in a uni-directional way (SFDC --> JIRA), but the bi-directional capabilities did work for me, and being able to independently control the uni vs bi directional sync for individual fields is also really nice and flexible.
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    This add-on is sold by a third-party vendor.

    Let us know that you'd like to manage this add-on's billing on your Atlassian invoice.

    Paid-via-vendor pricing FAQ

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    Go2Group supports Salesforce Plugin. You can visit the support site to get help.

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    Version 6.1.2-54224 JIRA Server 7.0.0 - 7.0.10 Released 2016-02-02


    Minor fixes & improvements



    • Concurrent Modification Exception when linking an existing JIRA issue to a CRM record

    New Features

    • Add support for timing out network connections to the CRM server
    • Support the new Salesforce Notes feature
    • Copying comments & attachments to JIRA - prevent CRM user match to JIRA
    • Support JIRA Project Picker fields
    • Need ability for CRM users to create multiple JIRA issues from one CRM record
    • JIRA comments created by the plugin should only use valid JIRA users as the author of the comments
    • When multiple CRM attachments are copied to JIRA, multiple email notifications are sent
    • Allow greater control of the URL used to link to CRM records from JIRA.
    • The HTML form used to prompt CRM users when creating a new JIRA issue should not list invalid projects/issue-types


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Salesforce Plugin via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Salesforce Plugin versions compatible with your instance, you can look through our version history page.

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